VBJ

Owning part or all of a practice is the dream for many veterinary professionals, but not everyone wants to go it alone or open something from scratch. Thankfully, there is more than one way to choose – here Tim Rayner looks at the alternative ownership options…

26 mins

The explosion of computing power over the past 30 years has transformed the way we all lead our lives. It has also revolutionised diagnostic imaging in veterinary medicine and helped propel the science of animal health to unprecedented new heights…

26 mins

In these days of manic corporate consolidation, it is important to remember the benefits owning your own practice can bring. So when VBJ was asked to visit an independently owned practice that is positively thriving in the face of corporate competition, we jumped at the chance.

3 mins

Adi Nell and Erwin Höhn consider stakeholders’ likely responses to the shortages before proposing a revolutionary workforce planning framework.

31 mins

Increasing the amount of dental work your practice performs can be a great way to improve pet health and drive revenue. Yet, without the engagement of the whole clinical team, these initiatives can often lack bite.

21 mins

Liz Barton, in her fifth instalment, highlights the challenges of balancing being a practising vet and a parent to school-age children.

19 mins

Successful recruitment begins long before a vacancy arises. In an increasingly transparent profession, employer reputation is a vital tool in the competition for our most valuable resource: people. This will be a major theme at SPVS/VMG Congress in January.

19 mins

The vet landscape is changing rapidly, and we find the profession, and ourselves, in an economy we wouldn't have imagined 20 years ago. It's a time of great change and opportunity for those looking to sell a practice.

20 mins

Medivet senior partners Adi Nell and Erwin Höhn, in the first of two articles, look at the manpower problem as a precursor to delivering a framework for analysis and a strategic plan for all stakeholders in part two ...

36 mins

James Westgate, VBJ editor, visits two practices using complementary therapies as a viable alternative revenue stream ...

21 mins

“There are times when we are not in control of our minds. Why? Because part of our brain has its own agenda – we are the source and the solution to our own problems” – Leonie Lightfoot.

28 mins

Liz Barton discusses the issues and challenges surrounding returning to work in the fourth instalment of her groundbreaking VBJ series.

19 mins

Employment law can be a minefield – especially for vets without formal qualifications in the area. Anne Harvey explains how to avoid the pitfalls.

21 mins

Nuala Summerfield explains that rather than being a cause for concern, technology provides real opportunities for anyone prepared to embrace it.

34 mins

While running a practice is one part of the commercial equation, getting paid is the other, as Adam Bernstein explains.

24 mins

Anyone opening their own veterinary practice has to be a pretty remarkable person. So when VBJ heard about a woman who did just that in less than six weeks for £150,000, we just had to pay her a visit.

7 mins

Just being good at medicine is no longer enough for practices hoping to attract and retain clients. Experience is a big priority for owners visiting and, as Simon Power explains, getting your branding right is a crucial start.

23 mins

With clients able to access many sources of information, tone and nature of conversations with their vet have evolved. This can be a challenge; however, a change of approach can mean clients and clinicians leave the consult happy.

26 mins

Medivet is now one of the biggest practice groups in the UK, with more than 250 sites across England and Wales. To get a better idea of how the business works, VBJ paid a visit to the place where it all began more than 30 years ago.

3 mins

One of the most powerful hiring and motivational tools you have in your workplace is a job description for each employee. Good ones will help you find the right person for the job and team members focus on doing their jobs well, so it is worth spending time to get them right ...

22 mins

Engaging and communicating with pet owners is essential if vets are going to administer consistent patient care and remain relevant as animal experts. Engagement begins with outreach, and outreach originates in need ...

37 mins

RVNs play an invaluable role, yet are increasingly harder to recruit, and arguably harder to retain, than vets. For practices to remain successful, recognising, rewarding and developing VNs is no longer an optional extra ...

17 mins

Health care plans can be a great way of protecting pets, bonding with clients and marketing a veterinary practice. But the devil's in the detail when it comes to deciding what to put in, what to leave out and how much to charge ...

17 mins

After looking at the challenges around the perinatal period. Liz Barton discusses parental leave and discovering it’s perhaps not the long, relaxing career break imagined.

26 mins

The automatic joining of workers to a company pension scheme – known as auto-enrolment – celebrated its fifth birthday in October 2017. On 1 February 2018, the process was finally completed, but, as Adam Bernstein explains, auto-enrolment is still a big and potentially costly issue for British business ...

22 mins

There is something very British and familiar about a high street veterinary practice based in a converted red brick house. Late Victorian and Edwardian era buildings often ooze character and charm, but also present some unique challenges to a growing business, as VBJ discovered on a visit to Kettering ...

11 mins

Simon Wheeler, from Agria Pet Insurance, explains how increasing the number of clients with cover can enhance animal welfare, increase profitability and even boost 
well-being across the profession.

22 mins

Antimicrobial resistance has been described as one of the biggest threats facing both human and animal health. But there are steps all practice owners or managers can take to keep their own house in order and help beat the bugs.

12 mins

Vets and VNs see the benefits of microchipping on a daily basis, but is this always the case for their clients? Madeline Haynes looks at what practices can do to overcome the barriers and maximise the business opportunities…

21 mins

Deciding when and how to exit your veterinary practice can be one of biggest decisions any owner or senior partner will make. Whether you’re wanting to put a succession plan in place, or considering a sale, a realistic strategy is needed to prevent you from ending up out of pocket.

18 mins

In 1999, rule changes allowed non-vet ownership of practices – a move that has triggered exponential growth in corporate ownership. For some, this is seen as a threat; to others, it represents an opportunity. But the truth is rather more complicated…

54 mins

Anyone looking for an example of the benefits joint venture partnerships can offer need look no further than dynamic duo Louise Kelly and Phyllis Pratt who opened a Vets4Pets practice in Lancaster four years ago and haven’t looked back since.

6 mins

Old foes and emerging tick threats are putting the pet population at increasing risk. Parasitologist Ian Wright looks at what veterinary practices can do and recommend to help tackle ticks and fight fleas – both at home and for travelling pets.

23 mins

With a recent report suggesting overweight cats, dogs and rabbits will soon outnumber healthy-sized pets, there's benefits to be gained all round for those prepared to address this growing problem.

18 mins

In the second part of her groundbreaking series, Liz Barton discusses preparing for the ups and downs of delivery and the perinatal period.

26 mins

The best things often come to those who wait – and, as VBJ discovered during a rare visit to south London, that has certainly been true for The London Animal Hospital in Camberwell.

6 mins

Tempted to discount? Can’t see where to tap into new revenue streams? When it comes to growing your business in the right way and at the right speed, Ernie Ward recalls he has been there, done that and got the T-shirt…

26 mins

Senior clinics allow clients to receive friendly and professional advice regarding the welfare of their pets. RVN Louise Olley explains how these clinics can be used to educate owners about their elderly pets – and increase footfall to your practice.

19 mins

While data reveals 57% of new graduates were female in 1994, fast forward 20 years and that disparity had increased significantly, with women making up more than three quarters of graduate output. It doesn’t take a statistical genius to conclude that in a few decades time the vast majority of the veterinary profession – at all levels and locations – will be staffed by women…

48 mins

In 2016 Scott Rutherford hit on the idea of setting up a practice focused on surgical referrals with a sustainable, fair pricing structure and a commitment to open-handed dealing. This is Frank...

6 mins

With the profession changing at such a rapid pace, it has never been more important to ensure your clinical staff get the CPD they need to stay up to date. Improve International’s David Babington looks at the mix of options open to practices.

19 mins

Tax planning may not be at the forefront of your mind right now, but the end of the 2016-17 tax year – 5 April – is just around the corner. So, if you made a new year’s resolution to get a tighter grip on your finances, now’s the time to act – before it’s too late.

The changing gender balance of the profession has increased the number of vets who are juggling parenting/work trade-offs. Liz Barton explores the challenges and opportunities experienced by parents, employers and the veterinary sector in balancing family and vocation.

25 mins

Since its first days trading from a single room behind a residential house in 1923, the practice that would become Seadown Veterinary Group has been central to life in the New Forest.

1 mins

One topic that kept coming up during the research phase of the Big 6 project was how the profession could expand the market for its products and services. So, we asked our panel to discuss ideas their colleagues in practices across the UK might adopt to generate growth in an increasingly competitive marketplace...

46 mins

With practices nationwide complaining of a lack of clinical team members for hire, Dave Nicol explores why this is happening, and offers some practical suggestions for maximising your mid to long-term chances of hiring the right people to power your practice.

24 mins

You’ve found your new team member and are ready to draft his or her contract – but this is employment law. Ed Newbould provides guidance on how best to avoid any legal fallout.

16 mins

Owning a practice is the dream of many working in the profession, but can remain a frustratingly elusive goal. Here, Whilmari Swift from Vet Dynamics explains the steps she takes with prospective practice owners to ensure they get it right.

22 mins

Fire safety in practices is governed by the Regulatory Reform (Fire Safety) Order 2005, which covers general fire precautions and other safety duties designed to protect people in the case of a fire. Adam Bernstein explains.

14 mins

Sampson Park is fast growing into a mini empire of thriving independent practices, but central to the company's growth is a flexible equity partnership model that gives employees a stake in the business.

1 mins

Choosing which modalities to offer – and how much and when to invest – can be business-critical choices, as VBJ discovered when we spoke to Julien Labruyère at VetCT ...

30 mins

Having a website is no longer enough to cut the mustard. Dave Nicol explains why practices must develop a structured digital strategy to turn those clicks into clients.

29 mins

Cash is king when it comes to practice success – yet clients increasingly prefer to pay with plastic. Adam Bernstein shows how to make savings on card fees.

10 mins

VBJ heads to Bury St Edmunds and speaks to senior partner Duncan Hole about the practice's decision to stop all large animal and equine work and become exclusively small animal.

5 mins

Of all the debates hosted by VBJ for the Big 6 project, one of the most insightful surrounded the career landscape faced by veterinary professionals in 2017. These discussions ultimately boiled down to one question: whether professionally and financially rewarding careers can still be sustained in private practice.

4 mins

When it comes to complementary therapy, many options are available to get to the final destination. Here, Stephen Barabas identifies the correct multimodal therapies for your practice.

32 mins

Recruiting new members to join your team is one of the most crucial processes in any veterinary practice. Here, in the first of a three-part series, Ed Newbould explains the process he undertakes when choosing new staff.

22 mins

On 1 October 2017, HMRC introduced a new pre-action protocol for debt claims. Corporate lawyers Paul Taylor and Sarah Carlton explain the changes and how they are likely to affect practices chasing bad debts.

18 mins

A decision by the Grand Chamber of the European Court of Human Rights has brought the question of employee monitoring to the forefront of employers’ minds once again. Mark Stevens examines the implications for UK businesses and their staff.

9 mins

Kit Sturgess looks at the decision-making process when prescribing nutraceuticals, reviews the available evidence and emphasises the importance of client comms.

22 mins

VBJ visits Kingston Veterinary Group in Hull to talk about the hospital's recent expansion and future plans to expand the group's referral services.

3 mins

RVC graduate Lennon Foo explains the philosophy behind his unique approach to first opinion veterinary care.

5 mins

Do we judge clients or roll our eyes at their never-ending excuses? Are we our clients’ worst enemy? Ernie Ward shares his experiences on “pet care shaming” and explains how your team can avoid inadvertently becoming a participant.

37 mins

Ray Girotti explains how being tight with standards and expectations, yet loose on how you allow your staff to achieve them, can create the right environment for teams can flourish.

23 mins

CPD can be a significant investment for a practice, but if it is well planned with good follow up it can be motivational and help deliver key practice objectives, as Nick Stuart explains.

23 mins

Libby Kemkaran-Thompson looks at how to make the most of two very different treatments for one of the most common age-related disorders.

22 mins

Jenny Stuart explains why ensuring your staff are fairly rewarded is vital to ensure your practice runs smoothly.

24 mins

A supreme court case has potentially opened the floodgates for employees to bring claims against their employers. Lawyer Chloe Themistocleous reports.

10 mins

Alex Darvill looks at what comes first when planning a building project – the brand or the build.

23 mins

Technology in all its forms has already proved to be a huge disruptor for veterinary practices across the UK. Staying up to date with the latest developments can be a challenge, but upsides exist for those willing to embrace these advances. We asked our panel to share their vision of this brave new world.

48 mins

Veterinary business consultant Dave Nicol explains how putting the right systems in place can enhance patient care and boost your bottom line.

31 mins

RVNs are a key component in the delivery of modern veterinary care; however, their true potential can often be overlooked. But, as Ernie Ward explains, expanding the RVN role in your practice will always pay rich rewards.

23 mins

As the countdown begins towards the UK’s exit from the EU, Adam Bernstein asks a selection of professional business advisors what areas practices need to address in advance of that day.

16 mins

Preventive health care is a vital revenue stream for any practice. But, as Nick Steele explains, it is an area where opportunities are often missed.

22 mins

Vicky Robinson discusses the corporate buying bubble, when it might burst and what the other options are for anyone planning their exit.

27 mins

Mark Stevens discusses a widely heralded scheme, including how it will operate and how it will affect businesses.

20 mins

Stephanie Vaughan-Jones explains why the old 'dog and bone' may be one of the most important pieces of kit you possess.

23 mins

Victor Chua and Nael Taher on how cost of childcare is contributing to growing problem of staff retention.

10 mins

Most practices have emerged from the dark ages, when postcards and the odd phone call were the only ways of communicating with clients. Dr Ernie Ward explains how modern methods are driving revenue growth, enhancing patient care and boosting client satisfaction.

25 mins

The difficulties faced by practices trying to recruit experienced vets has led an increasing number to turn to new graduates. Taking on inexperienced vets can be a challenge, but when it works, the rewards to both employer and employee are substantial, says Jenny Stuart.

10 mins

Mark Colton discusses how practice teams can work together to drive dental initiatives, the form they should take and the impact they can have on the bottom line.

16 mins

At VBJ, we believe well-being and staff engagement are two of the biggest issues facing … more

6 mins

Susan McKay spoke to ACD Projects founder Alex Darvill about upgrading practices – and why now could be the perfect time to get started.

15 mins

Alison Lambert and Mark Harwood take a look at how you can make the best practice financial theory work for you in the real world.

16 mins

Gudrun Ravetz looks at how you should recommend your plan, what needs to be in it and the broader benefits in terms of practice finances in providing them.

14 mins

Adam Bernstein outlines some potential pitfalls that could put your practice on the HMRC's radar for being in breach of paying the national minimum wage.

7 mins

If early results from the SPVS Practice Profitability Survey are truly representative, many practices are not being run as efficiently or profitably as they could be. John Sheridan discusses.

14 mins

Dave Nicol explains how watching client growth like a hawk is the real secret to making your practice fly.

17 mins

Talking about money with clients is not always a part of the job veterinary professionals enjoy. Here, Stewart Halperin gives his top tips for helping your team take the pain out of asking for payment.

23 mins

Climate change is having a big impact on the threats posed by ectoparasites to the nation’s pets. Here, one of the UK’s leading parasitologists, Ian Wright, looks at what veterinary practices can do to help tackle ticks and fight fleas.

23 mins

Vicky Robinson discusses why it's important to see beyond the obvious ‘cute factor’ and recognise the significant clinical and commercial factors implicit in the arrival of a new puppy or kitten.

19 mins

The fact we must pay taxes is a given. But what upsets many is the way they are levied, the size of the bills received and difficulties in appealing wrong decisions. Business rates are no exception, says John Hinde.

12 mins

Kay Hamblin and Lindsay Brazil look at how acquiring leadership skills can benefit anyone working in practice, not just those in formal leadership roles.

17 mins

The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.

18 mins

Do you know a ‘hashtag’ from a ‘like’? Have you the confidence to post content on your practice social media? Elanco’s Linn Adams offers hints and tips on what social media platforms to use and content that will appeal to clients.

18 mins

In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.

17 mins

With competition, tighter purse strings and the wonder of the web, setting up a new practice is not for the faint of heart. Adam Bernstein looks at some of the things to think about.

15 mins

Jeff Steedman explains the importance of weighing up your options and seeking sound financial advice before using pension products to buy commercial property.

7 mins

Google AdWords has grown into a relevant tool for businesses to use as part of their digital marketing strategy. Brooke Wheeler explains how it has become a platform trusted by internet users and can be as valuable as organic search results.

10 mins

Ernie Ward explains how the rise of antimicrobial resistance and the development of new diagnostic tests mean you could soon be spending more time in the lab.

17 mins

Taking the decision to make a large capital investment will be one of the biggest business decisions a veterinary practice will make, writes Adam Bernstein.

17 mins

An increase in the number of insured clients can have a big impact on practice profitability. Alan Robinson from Vet Dynamics explains how to make it happen and raise your bottom line.

22 mins

Revenue in the veterinary market has remained largely static, but this doesn’t mean growing your practice is a zero-sum game. Graeme Pack and Giles Pugh look at improving compliance.

16 mins

Ultrasound, x-ray, CT and MRI: these machines have helped open up new areas of veterinary medicine over the past few decades, but, for the uninitiated, more options can also mean more pitfalls, says James Westgate.

17 mins

Regular unplanned absences can cripple small practices and cause considerable problems for larger operations too. But before taking action it is vital to know the law when it comes to managing employee sickness, explains Emily Chalkley.

17 mins

As a practice manager, life can be a blur: a multitude of meetings, admin and customer conundrums. It can be difficult to juggle the daily challenges, let alone consider them from a different viewpoint. Yet, doing so could pay dividends, says Holly Kernot.

7 mins

The last thing any practice owner or manager needs is to be asked to appear before an employment tribunal. But if the worst does happen, it is vital to know exactly where you and your practice stand, says Mark Stevens.

16 mins

Deciding how much to charge for goods and services can prove to be a real headache for veterinary practices. Here, Zoetis’ Nick Steele explains how the firm’s Profit Solver tool can help.

16 mins

Adam Bernstein discusses why, despite technological advances, it will always be the staff who make the difference between success and failure in practice.

20 mins

Space comes at a premium and most practices have a finite amount to use when it comes to the waiting area. However, by following a few simple rules, much can be achieved with even the smallest space, as John O'Connor explains.

8 mins

If you’re wondering how companies develop a culture, then you’re already moving in the right direction, as Mike Clare explains.

16 mins

You may think your practice management system is already running to its full potential. But, as Nick Lloyd explains, when it comes to administration, data transfer and disease control, you ain’t seen nothing yet.

20 mins

It can be easy to overlook the value of developing strong supplier relationships. Fitzpatrick Referrals’ business development manager Ray Girotti explains why it pays to work with businesses that support you.

17 mins

The Insurance Act 2015 came in on 12 August 2016 and brought the most significant reform to insurance law in more than 100 years, according to Simon Brooks.

11 mins

Dave Nicol explains how, when it comes to getting good outcomes for pets in the consulting room, it’s all about performance – and not clinical performance, either.

16 mins

People are becoming more and more aware of the value of their data and, even more importantly, the impact if that data is misused, says Neil Matthews.

10 mins

Digital media has revolutionised the way many vets and VNs fulfil their CPD obligations. Accessing learning online is often cheaper, faster and more convenient than traditional modalities. So, is there still a case to be made for event-based learning? James Westgate reports.

16 mins

Verity Johnson discusses why the attributes that make for wonderfully caring individuals and teams often come with a personal price.

8 mins

In a world where consumers seem to have an awful lot of rights and businesses precious few, where do practices stand when they buy products and services that subsequently fail to live up to the promises made? Adam Bernstein explains some of the do’s and don’ts of buying for business.

15 mins

Dr Ernie Ward explains what modern veterinary practices can do to promote active advocacy, create value and boost credibility in the new trust economy.

21 mins

Wendy McGrandles, one of the UK’s leading exponents of complementary therapies and holistic veterinary medicine, explains how to make it work for you and your clients.

22 mins

Four years ago the starting gun was fired on a workplace pension revolution. Known as auto-enrolment, its aim is to ensure we all have enough income to live on when we get old. Adam Bernstein explains.

16 mins

Branding has been described as delivering on a promise made. Here, Alison Lambert asks what your practice can do to ensure it delivers on its promises.

16 mins

With heightened competition and rising costs, why are so many veterinary practices poor at maximising efficiency? Adam Bernstein speaks to two leading experts to ask how practices can improve workflow and avoid putting profitability in peril.

20 mins

When it comes to promoting your practice online, Google’s artificial intelligence algorithm RankBrain could be a game changer, according to Bash Halow.

9 mins

Building a profitable practice delivering quality care can sometimes seem like an impossible task. But clients still want the best when it comes to their pets, and most are prepared to pay a premium, says Kay Irvine.

16 mins

You may have spent a working lifetime building and expanding your veterinary practice. But what happens when it’s time to call it a day? Peter Gripper explains the importance of a good exit strategy …

17 mins

The most valuable asset your practice has is the staff it employs. Keep them happy and motivated with VBJ’s top 10 tips on geting the most out of your team.

7 mins

A mini series of articles looking at the lack of female leaders in the veterinary profession prompted a wave of feedback from VBJ readers. Here, practice owner, vet and mother, Lorna Clark, explains how she has been able to ‘have it all’.

20 mins

The veterinary sector has become an increasingly challenging environment for pet insurance. Providers, vets and pet owners all seem to be pulling in different directions when what’s really needed is alignment, explains Ashley Gray.

7 mins

Huge changes have taken place in the veterinary profession in the past 15 years. Ross Tiffin revisits the seminal Quo vadis? project to take another look to the future.

17 mins

Practices in the UK have, for many years, relied on a flow of non-UK vets into the country to fill gaps in available manpower. But making the most of this valuable human resource requires a structured approach and an open mind, says Luis Sainz-Pardo.

17 mins

It has long been recognised people are living and working longer. RCVS research in 2014 revealed nearly a third of UK vets were already aged 46 or older. As such, practice owners across the country need to be prepared…

14 mins

Dentistry is one of the most overlooked areas of veterinary medicine. Here, Bob Partridge asks why this is the case and explains how practices of all shapes and sizes can improve welfare and boost profits by taking a new approach.

20 mins

It has long been understood the prevention of ectoparasites is important for protecting animal welfare and generating extra practice revenues. But with the outbreak of babesiosis in Essex and the wide range of new products available, there has never been a better time to hammer the preventive message home to clients.

15 mins

The way veterinary practices communicate with clients has changed enormously during the past decade. Tech-savvy clients now expect to be contacted by SMS and email, and practices failing to do so could well be missing out in more ways than one, says Jamie Crittall

16 mins

A survey conducted by Dimensional Research and published by Marketing Land showed 90% of customers reported their purchasing choices are influenced by online reviews. Here, Casandra Pearson explains how to manage these reviews to protect the online reputation of your practice.

17 mins

For five days this spring, an intrepid group of Brits abroad attended the North American Veterinary Community 2016 Conference. Among them was VBJ editorial board member Alison Lambert, who explains why more of us should be making the trip.

14 mins

Developments in the world of imaging technology have brought big benefits to practice – both clinically and commercially. Here, Jon Mills makes the case for portable and CR X-ray.

7 mins

It's often easy enough deciding what new equipment your practice needs. But, as Adam Bernstein discovered, it's worth spending time deciding how to pay for it before spending money.

17 mins

Too many veterinary practices lose out financially by focusing on the middle ground and chasing the ’average’ client. Here, Dr Ernie Ward explains how his discovery of data alchemy helped him find his tribe and create the perfect formula for a profitable practice.

19 mins

Financial secretary to the Treasury David Gauke has outlined plans to transform HMRC into one of the world’s most digitally advanced tax administrations, a proposal likely to have wide-reaching ramifications, according to one taxation expert...

18 mins

Kay Irvine explains how to raise your game and make sure you stay in control of practice expansion.

18 mins

Marketing for veterinary surgeries can be daunting, especially when doing so via the internet. There … more

13 mins

In part one, four female leaders shared thoughts on why a lack of women in positions of power exists in the veterinary sector. For part two, we went back to the same four women to ask how they think the problem can be tackled...

31 mins

Discussions about retail often hinge on one simple question: clients or customers? Vets are professionals, … more

18 mins

Puppies and kittens are the lifeblood of any small animal practice and those crucial first encounters really can be make or break.

22 mins

Research and development tax credits are available to businesses in every sector – including yours.

7 mins

Selling a practice can be fraught with difficulties and unforeseen pitfalls. Malcolm Wright shares 10 top tips to ensure the process is painless for all parties.

30 mins

Women may dominate the modern veterinary profession in terms of numbers, but in many areas it’s men still holding the positions of power. In the first of a two-part article, James Westgate asks a diverse group of female leaders why they think this remains the case...

25 mins

Estimates show around nine million cats are kept as pets in the UK – that’s a huge potential market. However, as Ross Tiffin found on a visit to the north-west, a cat-friendly strategy is needed to make the most of the opportunity.

16 mins

Few could have been left unimpressed by a superb opening address by Alastair Campbell at this year's SPVS/VPMA Congress – whatever their political colour.

15 mins

It’s baffling to comprehend how a sniffling kitten in your clinic could contribute to killing an extra 10 million people every year by 2050. Yet, that’s exactly what’s at stake, according to the World Health Organization, the World Alliance Against Antibiotic Resistance and nearly every government on the planet.

16 mins

The benefits of being in a buying group have become well established over the past 20 … more

18 mins

The induction is the single most important step in the recruitment process – and the most … more

13 mins

With the passage of time comes the growing awareness our planet is just not coping … more

17 mins

Helping you reach out to both current and potential customers on a regular basis, e-newsletters are … more

15 mins

A survey by HMRC on what businesses thought of the new real time information (RTI) process … more

13 mins

Let’s start at the beginning and ask a simple question: what did you purchase the in-clinic lab … more

17 mins

In my 26 years of veterinary practice I’ve heard the phrases “you care more about … more

17 mins

According to the Association of British Insurers (ABI), in 2014 UK pet insurers paid out … more

23 mins

The most troubling euthanasia cases typically concern client reluctance to consent to urgently needed euthanasia … more

13 mins

The idea of turning a veterinary practice upside down and shaking it vigorously may seem … more

7 mins

Compulsory microchipping for all dogs in England, Scotland and Wales will come into force in … more

21 mins

Retailers understand customer experience is crucial to commercial success. They are miles ahead of us, … more

18 mins

Imagine a dog’s owners have a problem with their beloved Ranger. This could be a long-standing … more

27 mins

No matter how good you, your practice and your people are you will occasionally encounter an … more

8 mins

Your practice management system (PMS) is most effective when used as an information provider rather than … more

18 mins

With the major switch from print advertising to digital marketing comes many avenues on which … more

15 mins

Employers want to know what their employees are doing at work. From a purely practical … more

18 mins

Obesity is a common condition in dogs and cats with prevalence ranging from 25% to more … more

17 mins

Some exceptional things have been happening in my life recently. After three years in ownership … more

12 mins

One of the more awkward affairs to follow is an ageing heavy metal band. Bare chests, … more

17 mins

When you’re running your own business, it’s not good enough to just stand still – especially … more

16 mins

While I am no fortune-teller, I can give an educated guess to the direction veterinary practice … more

16 mins

Practice owners and managers are constantly looking for ways to improve the financial health of their … more

22 mins

Over the past few months we have been following a number of steps that will hopefully … more

14 mins

A record number of delegates and exhibitors are expected to attend the seventh London Vet Show … more

10 mins

When you are in the middle of a hectic and stressful working environment – something only … more

10 mins

I explained in part 2 how to advertise in a way that will attract non-UK vets … more

11 mins

Organic traffic is when visitors are brought to your site by performing a specific search that … more

14 mins

We see plenty of evidence for the feminisation of the veterinary profession in our business. CVS currently … more

15 mins

For business owners, putting instructions in place for loved ones is particularly critical, as it is … more

18 mins

There is a tendency among veterinary practice owners to feel they have to do all the … more

15 mins

Three companies working in different fields of pain management spoke to VBJ to explain how they … more

20 mins

I was there in 1978 with all my buddies. That year marked the first blitz of … more

16 mins

The benefits of using nurses to communicate with clients, usually about preventive health care, have … more

24 mins

While veterinary practices are primarily involved with animal welfare, many now sell an increasing number of … more

18 mins

With so many people using LinkedIn as a business tool, enabling individual employees to make connections … more

16 mins

In part 1 we talked about the large pool of non-UK vets looking for job opportunities in … more

12 mins

So you’re thinking of hiring a recent graduate, but are concerned about the risks involved. Some of … more

26 mins

Dave Nicol turned his world upside down when he moved to Sydney in 2009 to … more

8 mins

All veterinary practices want to be able to reach out and find their ideal clients. That … more

15 mins

In the past, a successful veterinary practice would expect to generate around 25 per cent … more

7 mins

Ask most people what “branding” means to them and chances are they’ll come back with something … more

18 mins

When I talk to employers they often tell me there is a shortage of vets or … more

10 mins

Oh no. We overhauled our practice website a couple of years ago and it needs doing … more

16 mins

Some members of the veterinary profession who will freely admit to only possessing superficial knowledge … more

15 mins

One of my favourite movie scenes is from Jaws, when the men aboard the Orca finally … more

17 mins

A visit to the vet is rarely much fun for an owner. Either the pet is unwell … more

15 mins

Email still matters, especially in light of research1 showing that as a promotion medium, it can … more

8 mins

All those working in the veterinary profession need to ask ourselves what we are doing as … more

20 mins

Coined a few years ago, crowdfunding refers to the process of seeking and raising finance from … more

9 mins

We spend a lot of time discussing how your practice management system (PMS) can best help you provide … more

11 mins

The Microchipping of Dogs Regulations for England were announced in October 2014, and outlined the responsibilities … more

17 mins

In the past, marketing could be focused on just a website. Then, search engine optimisation (SEO) … more

16 mins

There was a time when the only way pet owners could engage with their veterinary … more

20 mins

Misery loves company. This old adage proved painfully evident during a meeting with a veterinary … more

21 mins

It’s an uphill battle for those in the insurance sector to convince policyholders of the … more

19 mins

There may be people out there who think your practice has information with value. Alternatively, … more

11 mins

There are many challenges in maintaining the traditional revenue model for veterinary practices. As product … more

10 mins

In part one I looked at how attracting young pets is critical for business. Providing a … more

18 mins

It’s a full 21 years since this journal first went to print – barely the blink of … more

29 mins

New graduates will always be the lifeblood of the veterinary profession. But the widening disconnect … more

19 mins

This is the first of a two-part article that aims to help you attract and … more

21 mins

Think you’ve got all the bases covered when it comes to Facebook? Think again. Most … more

12 mins

In 2015 your website is an important part of your digital marketing “ecosystem”. It is the … more

15 mins

What sets you apart from the many practices a client could choose? That’s a difficult question … more

15 mins

A TREATMENT USED BY some of the world’s top human athletes looks set to have … more

11 mins

Meeting the demands of a growing and competitive market is a challenge for many practices. … more

17 mins

Dogwood Vets is based in a building previously occupied by a clothes factory. It is … more

14 mins

It can be the little things that have the biggest impact on clients visiting your … more

17 mins

Motivating people requires lots of energy. Encouraging positive attitudes, creativity, and exceptional client service and … more

14 mins

MORE THAN 470 people – the highest ever number of delegates for the event – and 60 exhibitors attended … more

5 mins

Continuing professional development is an essential part of working life for most members of the practice team. But why is it so important to being part of a profession, and what distinguishes it from a simple exercise in bureaucracy?

22 mins

When it comes to practice management systems essential for running a modern veterinary practice, content … more

15 mins

The exotic pet turning up in the waiting room of the local practice is a … more

21 mins

MORE THAN HALF of calls to practices generate income, says telephone answering specialist firm Moneypenny, … more

14 mins

Disputes over money can cause serious damage to small veterinary practices, both financially and in … more

17 mins

An impending law change will give magistrates’ courts the power to dish out much bigger … more

11 mins

The long-standing BVA/RSPCA arrangement for initial emergency treatment of unowned pets and wildlife has recently … more

9 mins

The realities of an increasingly feminised profession have been causing concern in veterinary political circles. … more

21 mins

Whether it’s a nurse aspiring to practice management or a vet with his or her … more

2 mins

Are your fees based on sound business principles? If not your practice could be charging … more

13 mins

Staff are one of the most valuable assets of any business, yet managing their performance … more

14 mins

What has a change in management in your practice got in common with alcoholism? Not … more

12 mins

Buying groups can be a great way to save money on a wide range of … more

22 mins

PRACTICE PROFILE Blacks Vets, Hillcroft, Hall Street, Dudley, West Midlands DY2 7BT. Staff 14 full-time … more

24 mins

Vets can face countless conflicting demands in the course of carrying out their daily duties, … more

1 mins

Within 15 months, all dogs in England and Wales will have to be microchipped by … more

15 mins

In a time-poor world, most veterinarians could only dream of having 30 minutes to perform … more

11 mins

Historically, the vet profession has shaped itself around the lives of the male majority that … more

17 mins

This year the VPMA marked the 21st anniversary of its inaugural meeting with a dinner … more

9 mins

The decision in the holiday pay case of Bear Scotland versus Fulton and another has … more

10 mins

Latest figures from the Association of British Insurers show pet insurance companies paid out almost … more

28 mins

It’s not surprising clients who realise the value of preventive care for their animals are … more

15 mins

Practices that fail to meet the expectations of their cat-owning clients could be missing out. … more

14 mins

• Starting a veterinary practice can be a process fraught with delays, difficulties and unforeseen … more

19 mins

Even at low speeds, vehicles can damage people, objects and property, so making sure yours … more

8 mins

• Pet Food Manufacturers’ Association figures show more than eight million cats are kept as … more

22 mins

MORE THAN 600 vets work for the British Government and those jobs fall into three … more

2 mins

• With the industry becoming more competitive and new firms aggressively moving in, what can … more

17 mins

• Is your search engine optimisation up to scratch? The first step in making your … more

14 mins

• The issue of pet obesity is growing in size. Almost 60 per cent of … more

14 mins

• Data is often described as the ‘new oil’ and collecting this precious resource has … more

14 mins

• A motivated and happy team is a fundamental element of any successful business. So … more

17 mins

• For some married couples, the idea of living and working under the same roof … more

20 mins

The number of female vets continues to rise, with this year’s SPVS salaries survey showing … more

2 mins

• Balanced scorecards have been used in the wider business world for more than 20 … more

15 mins

In the “dark days” before the internet, practice marketing efforts were often extremely limited: the occasional … more

18 mins

• By the end of this year the RCVS aims to launch a six-month trial … more

9 mins

How seriously do you take health and safety? NIGEL LEA explains the financial consequences for … more

10 mins

• If you were asked if there was bullying in your place of work your … more

10 mins

• In modern business, where the economies of scale dominate, it can be easy to … more

14 mins

• Compliant clients are the cornerstone of any successful veterinary practice, but it’s far from … more

19 mins

• Strategic planning. What is this phrase meant to mean, and why is it even … more

8 mins

Client retention is always a central focus for any successful practice. RxWorks’ BRYAN WILLIAMS explains … more

11 mins

• Vets4Pets’ 300th opening has underlined the firm’s position as the largest operator of small … more

17 mins

Work experience comes in many forms, from week-long placements for secondary school pupils to postgraduate … more

1 mins

• Electrocardiography has become a crucial diagnostic tool in modern veterinary practice, but not everyone … more

11 mins

• Insurance is a necessity for anyone in business; the trick is to get the … more

20 mins

Controlling inventory and ensuring you’ve charged for everything dispensed are critical, but how often have … more

12 mins

EVER THOUGHT ABOUT joining a buying group only to have been put off by onerous … more

18 mins

• Every vet practice has its share of patients with “old-itis”. Better diets and improved … more

17 mins

• Earlier this year, a change to employment law meant any business not paying minimum … more

9 mins

• Joining one of the UK’s largest multi-site partnerships has had numerous benefits for Manor … more

19 mins

Blatant lies on a résumé may not have stopped previous winners of The Apprentice, which … more

2 mins

Practice management systems have revolutionised veterinary practice, but could your software also be hiding a … more

11 mins

• In a bid to offset a potential pension crisis, the Government’s auto enrolment will … more

12 mins

• Taking on staff can be problematic. Get it right and they will work magic … more

19 mins

• VBJ’s newest columnist Ernie Ward opens his account by looking into the future – a time … more

10 mins

• Continuing our series of articles featuring influential figures in the world of veterinary business, … more

9 mins

• Pet health plans can provide the opportunity for practices to secure a reliable new … more

17 mins

• White Cross Vets in Tividale opened its doors for the first time in April … more

22 mins

Most graduate vets leave university expecting to spend the rest of their career working in … more

2 mins

• Veterinary businesses are increasingly having to become more savvy when it comes to equipment … more

15 mins

• Most vets report receiving more appreciation after euthanasias than following life-restoring treatments. The author … more

16 mins

• With many of us now living into our 80s, 90s and beyond, one of … more

18 mins

ONE OF THE first lessons learned by anyone involved in veterinary practice is to expect … more

9 mins

Gartner predicts cloud computing will grow to nearly 65 per cent of the application market … more

10 mins

Brian Faulkner explains how to identify and train the skills your front-of-house team needs to be effective in this crucial role.

9 mins

• Blogging can be a great way to engage with existing clients and attract new … more

17 mins

• Timing is everything when it comes to launching a new business venture, so before … more

20 mins

They are key to the future of the profession, but what are the next generation … more

1 mins

• Pet bereavement is a minefield all vet practices must negotiate with extreme caution. More … more

18 mins

In common with other medical professionals many vets have an aversion to marketing or selling, … more

12 mins

• The profession has been revolutionised in recent decades by the use of increasingly high-tech … more

16 mins

• A number of high profile cases in recent years have thrown the RCVS disciplinary … more

9 mins

• In a busy veterinary practice answering telephone calls can be an issue, so it’s … more

8 mins

• Social media forum LinkedIn is, as the author points out, geared for the business … more

10 mins

• Practice management systems already play an integral role in modern practice. Appointments, invoicing, stock … more

21 mins

• They’ve been treating all creatures great and small at the Swadlincote Veterinary Centre for … more

22 mins

• For most there are two realistic routes into practice ownership – enter a joint venture partnership … more

19 mins

• Over the next two years, the Government is to introduce new initiatives and changes … more

12 mins

• Drafting stories to send in to local and regional media outlets can be a … more

9 mins

There’s a very strong argument your existing clients are more valuable to your practice than … more

10 mins

• Once the preserve of human health, advanced imaging technology is an increasingly familiar feature … more

18 mins

• They say the best things come in small packages. That certainly rings true for … more

18 mins

• Image is something that can be debated to the nth degree by anyone wishing to … more

17 mins

• In the past, many veterinary managers had not received formal business training. However, the University … more

17 mins

• Looks at how getting a variety of pet health topics published in your local newspaper … more

9 mins

• Lessons learned at home as a parent managing a child’s upbringing can help develop the … more

19 mins

• Veterinary practices need to allow enough time to prepare for auto enrolment says Price Bailey, … more

9 mins

Records tumbled again at BSAVA Congress 2014 as a total of 6,286 vets, veterinary nurses … more

5 mins

• Making sure bills are paid on time and in full is vital for any business. … more

17 mins

• People have been putting their faith in Canterbury for more than a 1,000 years. … more

18 mins

RxWorks’ managing director JAMES BARNES looks at how to maximise the return from your client … more

10 mins

Many practices will have some excellent strategies in place to bond a new puppy owner … more

20 mins

As National Pet Month approaches, Marc explains its the ideal time for school visits, and … more

9 mins

“There are thousands and thousands of people out there leading lives of quiet, screaming desperation, … more

20 mins

A study by UK-based legal firm In-Deed has shown the stress of moving house can … more

19 mins

In the first of our new Head to Head series, featuring some of the most … more

9 mins

At some point every practice needs to engage help to stop the business from taking … more

20 mins

Sixty-seven per cent of online searches are done through Google and people looking for a … more

18 mins

South Wales-based Budget Vets’ managing director explores the importance of staff engagement to veterinary practice … more

14 mins

In the first of a new series, RxWorks’ managing director JAMES BARNES takes readers through … more

9 mins

When building a purpose-built veterinary practice, many issues have to be considered, from finding the … more

21 mins

In the first of his regular monthly columns, TV vet Marc Abraham introduces readers to … more

9 mins

With the expansion of “the right to roam”, dogs and their owners have access to … more

18 mins

Practices want their employees to look smart and presentable as their appearance contributes to the … more

9 mins

During the past 20 years Grove Referrals in Fakenham has built a reputation as one … more

25 mins

This year’s SPVS/VPMA Congress proved to be another big success with hundreds of delegates braving … more

5 mins

You may have the most highly motivated, talented staff and a practice bristling with the … more

10 mins

Eighty per cent of dogs and cats in the UK over three years of age … more

8 mins

Acquiring data about user activity on your website is clearly a great marketing tool for … more

18 mins

Insuring the nation’s pets is big business and practices with trained staff can play an … more

20 mins

Taking on students and schoolchildren to carry out work placements can be a good way … more

22 mins

Keeping up-to-date with the latest technology in client communications is fundamental to the success of … more

9 mins

CPD doesn’t have to be a chore; a task that is undertaken grudgingly. If set … more

19 mins

Active, bonded clients are the backbone of any practice. ROB TILLYARD looks at utilising your … more

10 mins

Tax and succession issues for a business are intertwined and without careful planning can leave … more

20 mins

Running things your way is a powerful vision, but can be a path fraught with … more

31 mins

No business is so much of an island that it can operate independently and, from … more

19 mins

• For many, RCVS council can seem remote and inaccessible. However, this couldn’t be further from … more

9 mins

• Ever wanted to build a practice mobile app and wondered how to get in the … more

9 mins

• There is an unprecedented shift in the responsibility of taxation affairs when someone decides to … more

17 mins

• Purchasing equipment is clearly not an inexpensive proposition and there is rarely a good time … more

11 mins

• Do you walk into your surgery, eyes drawn to the Blu-Tack marks on your magnolia … more

16 mins

• A well-constructed and implemented reminder system for veterinary services and sales products can work wonders … more

7 mins

• In a tough economy, with interest rates at an all-time low, why would anyone want … more

7 mins

• Privacy issues, data losses and misuse of private information have never been so prominent, and … more

17 mins

• HMRC now has the power to impose fines on businesses for poor record keeping before … more

18 mins

• Business rates constitute one of the biggest fixed costs your veterinary practice will have. However, … more

17 mins

• As business needs change one would imagine it is reasonable for employers to alter their … more

10 mins

Changes in taxation in recent years have led to more professional practices choosing to move … more

8 mins

Six out of 10 British adults now shop online – twice the average of some other countries. … more

11 mins

Qualifying from the RVC in 1986, Improve International’s founder went on to build a career … more

17 mins

In a recent survey, around 50 per cent of vets confirmed they were seeing an … more

20 mins

“THE UK IS witnessing an obesity crisis with pets, and this is a problem that … more

6 mins

Every business needs to recruit, but it is important to know how to do so … more

8 mins

If potential clients don’t engage with your website within two to five seconds, you’ve probably … more

16 mins

In August 2010, this journal profiled the recently opened £1.5m North Downs Specialist Referrals at … more

14 mins

The cost of running a veterinary practice is certainly not getting any cheaper, and many … more

7 mins

Client and patient data are fundamental to any practice. ROB TILLYARD explains how insurance claims … more

10 mins

A raft of employment regulation changes, whether introduced or pending, are explored by Croner’s AMY … more

7 mins

Back in April 2012 Royal Mail raised eyebrows by increasing postal charges by 30 per … more

14 mins

One golden rule is to keep practices spotlessly clean and as free of infection as … more

16 mins

Vets Now claims to have helped revolutionise the way emergency care is provided – its founding … more

26 mins

Emotional intelligence isn’t a term uppermost in most people’s minds, but it was the buzz … more

9 mins

Moving into a purpose-built facility on a new business park from a building in a … more

23 mins

A common cause of injury at work is manual handling, so taking sensible precautions makes … more

9 mins

For many, buying a veterinary practice is a hard-earned dream, but can be a daunting … more

8 mins

Hazlewoods uses its regular contact with the associations to anticipate developments in veterinary practice, and … more

9 mins

• Peter Watson, joint founder and chief executive of Vets4Pets, has always had sharp business focus. … more

8 mins

• Since the days of Daniel Defoe, people have lamented that there were only two certainties … more

17 mins

The common insurances – buildings, contents, motor, employee and public liability – are well known. There are, … more

9 mins

• Most vets will have the exact details of all the insurance policies they need ingrained … more

7 mins

The second annual SPVS-VPMA Focus on Technology Day, which took place in Daventry, focused on … more

12 mins

• Communications company Moneypenny handles in excess of 8,000,000 telephone calls a year for very diverse … more

9 mins

Pushing the eco-friendly envelope makes not just perfect business sense, but helps create positive client … more

10 mins

How often do staff turn up for work feeling poorly? Controlling possible infection is a … more

10 mins

• The veterinary profession is hardly alone in suffering from late payment of debts, with even … more

9 mins

• In the past financial year, business consultancy Cremanass has seen a 20 per cent increase … more

8 mins

• It’s always a good idea for practices to have an administrative clear out now and … more

10 mins

• Located along a quite leafy, busy, and somewhat imposing thoroughfare in east London, Wanstead Veterinary … more

25 mins

Nothing prepared the author for the variety of roles and extensive learning curve she faced … more

9 mins

The author is passionate about microchips, making them work effectively and monitoring their use. Here, … more

11 mins

TRADITIONAL CAT FLAPS are, of course, a tried and trusted method of allowing easy entry … more

18 mins

Microchip technology has come on leaps and bounds in the past few years – making the whole … more

8 mins

It’s not every day you see a dog skateboarding around a practice’s car park. Clients … more

5 mins

According to Rob Tillyard, there’s a multitude of internet-borne viruses and security threats trawling 24/7 … more

10 mins

It’s hardly rocket science, but recent detailed research has revealed many practices are still not … more

8 mins

With veterinary practice staff having access to drugs, plus confidential client records and detailed accounts, … more

15 mins

The message may have been hijacked by a well-known supermarket chain, but when it comes … more

22 mins

A PRACTICE MANAGER known for “thinking outside the box” and a practice praised for its … more

6 mins

Not many practices sponsor their own local roundabout. Moor Cottage Veterinary Hospital does – the nearby sign … more

28 mins

In the latest article for VBJ, Carol Smith looks at the small print and practicalities … more

7 mins

Keeping all your staff fully in the health and safety loop is not just essential, … more

14 mins

ADI NELL, A senior partner at Medivet and head of Medivet’s Oxford region, comprising 14 … more

10 mins

• Walk down UK high streets and it’s easy to think the country’s retail offer has … more

24 mins

PET HEALTH PLANS offered by practices offer two main benefits. Firstly, they give consistent, ongoing … more

14 mins

INCREASED PRODUCT AVAILABILITY and competition in the veterinary market place is challenging. It can have … more

5 mins

When vets are on the move and working remotely, immediate access to client records, email, … more

10 mins

MAGNETIC RESONANCE IMAGING (MRI), a diagnostic imaging technique that involves placing the part of the … more

23 mins

HALLMARQ VETERINARY IMAGING, the world’s only manufacturer of standing MRI for horses, has announced plans … more

5 mins

Vets collecting clients’ pets in Smart cars may be limiting themselves to treating small animals, … more

21 mins

In Croner’s latest article for VBJ, Carol Smith looks at what is coming up in … more

7 mins

Getting client communication right, all of the time, is a tall order for any practice. … more

13 mins

Obtaining the client’s consent for procedures on their pet is a daily occurrence in veterinary … more

7 mins

It’s one thing for a specialist veterinary practice to offer some kind of out-of-hours service, … more

28 mins

BRAEMAR FINANCE HAS just celebrated its 20th anniversary of providing finance to the veterinary profession, … more

6 mins

Digital imaging and data storage can increase the efficiency and profitability of a veterinary practice. … more

9 mins

Just how is the organisational structure of a veterinary practice responsible for restricting its operational … more

15 mins

Given just how busy most practices are, unpaid bills can easily slip off the business … more

15 mins

Addressing pregnancy-related health issues in the workplace is an important factor in protecting the expectant … more

9 mins

Not many vets have the spare time to direct a Noel Coward play for their … more

11 mins

Unheard of just a few years ago, webinars are the new kid on the tuition … more

14 mins

HAVE YOU BOOKED your place at the non-clinical event of the year? If not, then … more

7 mins

Developing your business’ property portfolio is not a decision to be taken lightly, especially in … more

24 mins

Not just a practice, but a hospital and pet resort too, the Pride Veterinary Centre … more

29 mins

In this HR article for VBJ, Carol Smith outlines the constraints and problems associated with … more

8 mins

Management of staff is an art as well as a skill and benefits accrue to … more

10 mins

Cleanliness may be associated with godliness, but if a practice is found to be in … more

19 mins

In the latest article for VBJ on technology, ROB TILLYARD looks at why a practice … more

10 mins

A recently held event, by SPVS and the VPMA, has illustrated how new technology is … more

8 mins

Engaging a lawyer with specialist veterinary experience when preparing detailed business agreements is essential. Not … more

7 mins

Divorce is, sadly, becoming more common and can lead to particularly awkward situations, especially where … more

9 mins

The growth of online shopping shows no sign of abating. According to IMRG – the membership … more

19 mins

Hacking, online security breaches, phishing, cloning, theft by staff – call it what you will, computer security … more

18 mins

Online users who are blogging could serve your practice well. With time and some effort, … more

9 mins

Weight gain isn’t just an issue for humans, it’s something animals suffer from too, and … more

11 mins

As the supermarkets have found, a well-run loyalty scheme can pay dividends. Veterinary practice group … more

8 mins

Not many practices boast a large model of a gorilla in the main entrance – Highcroft Veterinary … more

25 mins

The recruitment market for the veterinary profession requires careful navigation, as changes are afoot. Over … more

9 mins

The risk to businesses from a pandemic is rising and should be accounted for. Considering … more

18 mins

Social media has revolutionised the way people do business. Sites including Twitter, Facebook and LinkedIn … more

8 mins

Recruiting new staff is fraught with difficulties, not least because the law can trip up … more

15 mins

At the end of a long career owning a practice, most will want to retire … more

18 mins

Through decent organisation anyone can become both more efficient and less stressed. Here, the author … more

12 mins

Opened in 2010, PDSA’s PetAid Hospital in Sunderland was a major investment by the charity … more

27 mins

New rules now in force mean businesses could pay dearly for any health and safety … more

9 mins

An unhealthy proportion of people have not made a will. Throw into the mix a … more

12 mins

A practice that changes its outlook on recruitment can make radical inroads to changing both … more

21 mins

STUART CHAMBERLAIN is an author and consultant in employment law at Croner. IN 2010, AS … more

10 mins

IMAGING METHODS, INCLUDING digital radiography, magnetic resonance imaging (MRI) and computed tomography (CT), are becoming … more

13 mins

DIAGNOSTIC IMAGING HAS changed beyond all recognition in recent years. If you are excited about … more

3 mins

Despite the national minimum wage being in force for 13 years, employers are still making … more

10 mins

ROB TILLYARD cautions that unless practices are vigilant, they risk having IT systems and data … more

10 mins

The Government is introducing new laws requiring all employers to automatically enrol their workers into … more

8 mins

Many practices are set up as a sole trader, a limited company or, to a … more

17 mins

Veterinary practices, like other businesses, suffer from unpaid bills and bad debts. The law can … more

17 mins

Without training in business skills even the best practice cannot progress. Vets must place CPD … more

22 mins

B and W Equine Group has succeeded in bringing together two equine practices with several … more

26 mins

In this column on health and safety issues in practice, NIGEL LEA looks at a … more

10 mins

In the latest article for VBJ, Amy Paxton looks at performance management and the benefits … more

9 mins

With the advent of modern technologies it has become critical for practices to keep up … more

17 mins

Is technology a breeze or just confusing? Is your practice aware of the possibilities? The … more

8 mins

LOW-LEVEL LASERS have been used since the 1980s for tissue biostimulation and pain management. In … more

15 mins

The new K-Laser is one of the most exciting and versatile pieces of equipment available … more

5 mins

Amid the doom and gloom of spending cuts and tax increases, there is some good … more

15 mins

In the latest article for VBJ on technology, ROB TILLYARD looks at software for creating … more

9 mins

Telemedicine services have matured over the past couple of years following the upgrade of UK … more

20 mins

Oak Barn Vets is a rustic endeavour that encapsulates the best of modern practice and … more

27 mins

In this column on health and safety issues in practice, NIGEL LEA, assesses the business … more

9 mins

Most practices treat retail sales as a finicky add-on to their services that requires too … more

8 mins

An explosion in the numbers of dogs taking part in agility clubs and competitions has … more

12 mins

Wood Green The Animals Charity deals with thousands of rehoming cases every year, and the … more

22 mins

Supporting the RVC in its attempts to standardise diagnostic data is an important strand of … more

13 mins

In the latest article for VBJ, Amy Paxton, talks through issues surrounding alcohol and drug … more

8 mins

Handling stressed employees should be second nature to most practice managers, but the growth in … more

20 mins

The UK is an importer of overseas talent to its practices and many candidates come … more

25 mins

Research into the impacts of pet insurance on owners shows the profession could play a … more

18 mins

Thousands took part in Pfizer’s first employee engagement survey, revealing staff attitudes to management, leadership … more

6 mins

Veterinary practices inevitably hold personal information about their staff and clients and so must stay … more

17 mins

Eastcott Veterinary Hospital stands out as an award-winning first opinion practice, not only in its … more

31 mins

How about using the wisdom of many over the paucity of the few business lenders … more

17 mins

In the latest article for VBJ on health and safety issues, NIGEL LEA, asks how … more

8 mins

In the latest article for VBJ on personnel issues, AMY PAXTON discusses the topic of … more

8 mins

Large group veterinary businesses are on the rise and there is a variety of opinion … more

22 mins

Priming yourself to be an internet lothario – a social networker – is a necessary part of … more

20 mins

HM Revenue and Customs has the power to inspect your business or personal tax affairs … more

12 mins

The psychology of confidence is a complex subject, but COLIN THOMSON believes, it is one … more

18 mins

Do you know the difference between skimming and odd value? If not, you could be … more

19 mins

AS TECHNOLOGY EVOLVES and becomes slicker, if you aren’t keeping up with changes in the … more

7 mins

Modern practice management is driven by powerful IT programs, but they are not much use … more

17 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at the … more

17 mins

Fixed costs associated with buildings are probably more flexible than you assume. Could you profit … more

19 mins

Employers would do well to maintain motivation in practice by looking critically at the way … more

8 mins

Christchurch Veterinary Referrals offers a polished service in orthopaedics and small animal surgery, and a … more

26 mins

Your vaccine reminder system is a potential goldmine when it comes to health-care compliance. Mobile … more

16 mins

In the latest article for VBJ on personnel issues, ANDY HAGUE, discusses how you can … more

6 mins

Acting as referee to former staff members requires careful thought if you are to avoid … more

12 mins

In the latest article for VBJ on technology, ROB TILLYARD, looks at systems to keep … more

8 mins

Launching a new social network is not for the faint-hearted and even search and marketing … more

18 mins

When people are grieving for the loss of a relative, friend or business partner, it … more

17 mins

Most clinicians learn about business at the sharp end, but to develop your practice and … more

16 mins

Public relations has many benefits – and when you are aiming to raise the profile of your … more

12 mins

Retirement is no time to lose track of the value of your practice. Maximise returns … more

15 mins

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7 mins

Reveal your practice’s hidden promise by looking in more detail at the clients in your … more

10 mins

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16 mins

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15 mins

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12 mins

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26 mins

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11 mins

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7 mins

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26 mins

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8 mins

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10 mins

YOU MAY HAVE seen advertisements promoting cloud storage (“To the cloud…”) or even used distributed … more

9 mins

THIS EDITION of insight – The Veterinary Business Journal’s technology supplement – focuses on digital radiography equipment, … more

IMAGE QUALITY IS one of the key reasons for investing in digital radiography equipment. Ask … more

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4 mins

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5 mins

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24 mins

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13 mins

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12 mins

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8 mins

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8 mins

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20 mins

Cutbacks in spending often fall on perceived non-essential areas of the practice budget, such as … more

24 mins

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12 mins

In the rush to meet ‘objective’ standards, many practices fail to see the pitfalls of … more

11 mins

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21 mins

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22 mins

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13 mins

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2 mins

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5 mins

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15 mins

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4 mins

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8 mins

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5 mins

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31 mins

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9 mins

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10 mins

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7 mins

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18 mins

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8 mins

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11 mins

Financial crises and shifts in household spending are shaping the profession as inexorably as pet … more

22 mins

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32 mins

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15 mins

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12 mins

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16 mins

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21 mins

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8 mins

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19 mins

What’s the best way to achieve partner status? There are lots of different avenues and … more

23 mins

In this column on health and safety issues in practice, NIGEL LEA looks at good … more

10 mins

In this low-interest economy your savings can look like small change. So, before inflation sweeps … more

18 mins

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9 mins

For a mixed practice to be extending its field of influence in these challenging times … more

34 mins

THE LARGEST-EVER Veterinary Marketing Association (VMA) annual advertising award ceremony saw two veterinary practices awarded … more

5 mins

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9 mins

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23 mins

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21 mins

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30 mins

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16 mins

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21 mins

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8 mins

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9 mins

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32 mins

Viruses and spyware are only the tip of the iceberg when it comes to keeping … more

9 mins

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15 mins

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12 mins

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18 mins

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26 mins

UK specialist referrals appear to be following trends set by American private practice – more specialists, increased … more

27 mins

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14 mins

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22 mins

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34 mins

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9 mins

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25 mins

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9 mins

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11 mins

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17 mins

Just because your patient histories and pharmaceutical records have never linked up, does it mean … more

23 mins

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9 mins

Since 2005 there has been an unprecedented growth in pet insurance providers, yet veterinary input … more

30 mins

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13 mins

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9 mins

Solid foundations and an abundance of community spirit have been the making of Wendover Heights … more

32 mins

Most people now use the internet in many aspects of their daily lives, whether to … more

8 mins

Understanding your data is the cornerstone of success. Identify key performance indicators and you can … more

26 mins

Changes to legislation for overseas workers came into force in April, but have you acknowledged … more

18 mins

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8 mins

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20 mins

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9 mins

Why send pet owners straight to a specialist when you can get the answers their … more

29 mins

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10 mins

Transforming a rural warehouse into an upmarket referral hospital has been the making of North … more

33 mins

The advent of social networks like Facebook or LinkedIn has allowed veterinary business people to … more

9 mins

In small and medium-sized enterprises, cash is king. Assuming you didn’t go into business for … more

26 mins

In this column on health and safety issues, NIGEL LEA examines the control of hazardous … more

8 mins

Don’t assume planning for your absence is tempting fate. A will is a crucial document … more

20 mins

After all the warnings beforehand, George Osborne’s first Budget speech wasn’t as bad as it … more

22 mins

The messages your practice staff convey, and the way they convey them, are key to … more

25 mins

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15 mins

In this column on health and safety issues in practice, NIGEL LEA looks at the … more

10 mins

• You may have not given much thought to the importance of producing practice newsletters, but … more

17 mins

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8 mins

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29 mins

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9 mins

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22 mins

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9 mins

A revolution in the way fitness for work is determined aims to save the economy … more

22 mins

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7 mins

You might think your practice is doing everything right, but are you armed with all … more

27 mins

Veterinarians think they are getting their clinical messages over clearly to clients, but the reality … more

10 mins

Like a sports team, your practice needs a strategy. To ensure you remain in a … more

19 mins

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9 mins

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26 mins

From idea to achievement, creating a new practice became a 12-year journey for a Solihull … more

40 mins

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9 mins

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16 mins

The VPMA’s annual congress decamped to a plush hotel on the edge of Oxford, and … more

19 mins

No business wants to have to make someone redundant, but many bosses are occasionally faced … more

22 mins

In the last in a series of three articles to help you propagate growth in … more

19 mins

In this column on health and safety issues in practice, NIGEL LEA explains how employees … more

8 mins

The world’s economies have endured a turbulent year or so, but there are reasons for … more

13 mins

To run a successful, profitable veterinary practice, it is vital you know who your clients … more

33 mins

Vets often have excellent opinions for improving animal welfare, but have not always been good … more

10 mins

After more than a decade working for others, Marwan Tarazi decided to branch out on … more

28 mins

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15 mins

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9 mins

Businesses in all sectors are looking for the next big thing to give them a … more

21 mins

In the second of a series of articles designed to help you propagate growth in … more

9 mins

Many practices shy away from active medicine selling for ethical reasons. But, in the second … more

36 mins

Concluding his article on a vital veterinary business role, the author offers more tips for … more

42 mins

Everyone needs a helping hand now and again, and in the veterinary profession, it is … more

9 mins

The practice may be able to trace its roots back almost 125 years, but staff … more

31 mins

Not necessarily. As the author finds out, there are a number of options available to … more

21 mins

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12 mins

A new breed of employees, who think they’re smarter, better and faster than their predecessors, … more

13 mins

Because of the NHS, few people know the true cost of the human healthcare they … more

20 mins

Are you waiting for new clients to walk through the door, or could you be … more

17 mins

Next month will again mark the start of the veterinary conference schedule, and the VPMA … more

16 mins

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18 mins

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9 mins

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27 mins

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9 mins

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22 mins

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51 mins

Recessions don’t have to be all doom and gloom – they can offer you the chance to … more

16 mins

The first two vets have now successfully gained the Certificate in Advanced Veterinary Practice (CertAVP). … more

10 mins

Great Western Referrals may have only been going for slightly more than five years, but … more

25 mins

In the first of a new series of articles on stimulating business growth in difficult … more

17 mins

If your practice is succeeding, there might be a tendancy to sit back and let … more

7 mins

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6 mins

It’s all very well having a shiny website, but if no one can find it, … more

16 mins

EMPLOYERS ARE LEGALLY responsible for undertaking risk assessments of the workplace and related activities therein. … more

6 mins

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23 mins

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26 mins

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3 mins

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11 mins

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6 mins

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9 mins

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19 mins

The swine ’flu pandemic may have put the need for proper hygiene back in the … more

16 mins

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14 mins

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11 mins

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29 mins

Earlier this year, a VBJ article outlined the opportunities an insured client base can offer … more

19 mins

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8 mins

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20 mins

With SPVS holding its best-attended congress to date in May, and with its campaigning role … more

9 mins

The recession may be making it tough out there, but you can still be proactive. … more

16 mins

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11 mins

In his latest Databytes column, ROB TILLYARD explains why backing up the data on your … more

12 mins

If you’re considering buying a vehicle for your vets to use, you may want to … more

11 mins

Identifying that many of the management CPD events in the UK were aimed predominantly at … more

8 mins

When the recession collided with a young vet’s practice ownership dream, a combination of optimism, … more

24 mins

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9 mins

We’re used to recycling at home, but are we as diligent in our practices? The … more

18 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at fire … more

16 mins

As your practice ages and your staff develop their skills, you may want to add … more

24 mins

ON APRIL 6, the new Employment Act brings in changes for employers regarding how they … more

9 mins

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34 mins

The theme of SPVS Congress will focus on the current economic crisis, and, in particular, … more

9 mins

• You’ll all be doing your best to ensure the clinical areas of your practice are … more

17 mins

If you think legal obligations to staff members start on their first day, think again. … more

20 mins

When a Northumberland veterinary group decided to transfer its flagship hospital to purpose-built premises, the … more

39 mins

In an article of interest to any surgery employing locum veterinary staff, the author reviews … more

15 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at managing … more

13 mins

In a brilliant piece of timing, keynote speaker and HSBC economist Dennis Turner opened VPMA … more

14 mins

Even if your practice has decided behaviour wellness is not the right fit, you still … more

27 mins

In a thought-provoking article, the author explains why UK practice – facing challenging times and dwindling … more

35 mins

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8 mins

The Government has reassessed business rates on each of the UK’s 1.8 million commercial buildings. … more

19 mins

…and do you even need to? In a barnstorming article, the author advises you to … more

26 mins

Despite all your best efforts, your practice could find itself embroiled in a dispute, whether … more

28 mins

A serene location off the beaten path has not hindered Davies Veterinary Specialists’ rapid growth. … more

31 mins

Knowing clients’ needs and desires will allow you to make informed purchasing decisions that get … more

15 mins

The phrase “there are never enough hours in the day” could have been coined for … more

20 mins

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17 mins

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14 mins

All businesses, big or small, rely on office machines, but you probably won’t think too … more

16 mins

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9 mins

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35 mins

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13 mins

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10 mins

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33 mins

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13 mins

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24 mins

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18 mins

• After more than 40 years in practice, most vets would be looking to life in … more

28 mins

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21 mins

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13 mins

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22 mins

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9 mins

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25 mins

• In the third and final part of a series about his experiences starting up a … more

12 mins

According to research, veterinary practices have less than four per cent of the UK’s lucrative … more

23 mins

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20 mins

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16 mins

In the latest column for VBJ on personnel issues in practice, GILLIAN DOWLING looks at … more

10 mins

Done correctly, herd health planning is mutually beneficial for farms and veterinary practices, as well … more

21 mins

“There is a clear financial advantage on both sides. Clients get a discount on health … more

8 mins

Talk of recession and credit crunch continues to dominate the headlines, but there is, according … more

19 mins

It may be named after England’s smallest county, but everything else about Rutland House is … more

30 mins

In the second of a three-part series about his experiences of moving to start up … more

16 mins

In an article published on the National Commission of Veterinary Economic Issues (NCVEI) website, Neal … more

21 mins

The end is in sight to the ban on charging for prescriptions for relevant veterinary … more

9 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at the … more

8 mins

In the latest in a series on how you can enhance your practice marketing, Vets4Pets … more

7 mins

When it comes to health and safety, there’s no hiding place. Your practice needs to … more

23 mins

IN THE LATE 1970s and early 1980s, technologists predicted that within the following 20 years … more

10 mins

Many practices, as well as the vets working in them, don’t feel comfortable selling. But … more

21 mins

‘If you always do what you’ve always done, then you’ll always get what you’ve always … more

27 mins

With the veterinary profession suffering from ever-increasing episodes of anxiety, addiction and suicide, the theme … more

9 mins

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9 mins

In the first of a new series of articles on sourcing products and services for … more

24 mins

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12 mins

Not every practice has its own hydrotherapy pool and underwater physiotherapy treadmill. The married couple … more

28 mins

If you want to make the move from assistant vet to owner, there are a … more

32 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at the … more

11 mins

In the first of a three-part series in which he recalls his experiences of moving … more

18 mins

With the country suffering the credit crunch and businesses looking for ways to cut costs, … more

18 mins

In the latest Databytes column, ROB TILLYARD looks at how new technology can help take … more

12 mins

In the first of a series of articles from this year’s TMS Seminar, STEVE DERBY … more

22 mins

The first deadline for participants studying for this year’s Certificate in Veterinary Practice Management is … more

15 mins

Often, the only time practices will see many owners is when they bring in their … more

25 mins

In the latest column for VBJ on personnel issues in practice, GILLIAN DOWLING looks at … more

9 mins

Although it’s not one of the Government’s biggest earners, capital gains tax still rakes in … more

20 mins

In the latest of a new series on how you can improve your practice marketing, … more

8 mins

Charles and James Bagnall always planned to set up in practice together, but it happened … more

31 mins

Reducing the chances of cross-contamination in practice is vital for veterinary businesses. Here, the author … more

19 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at work-related … more

7 mins

A veterinary practitioner with his or her heart set on business ownership has a number … more

47 mins

THE OXFORD ENGLISH Corpus is a vast database of current language containing evidence from sources … more

13 mins

When it comes to positive and practical approaches to growing a business, smaller companies could, … more

14 mins

Veterinary professionals, and the owners they come into contact with, often have the interests of … more

9 mins

• An infectious disease outbreak could have serious implications not only for your patients, but for … more

25 mins

• Casting a critical eye at the complex relationship between the profession and the insurance sector, … more

24 mins

• Today’s pet-owning clients understand the concept of retail selling and expect to be sold a … more

15 mins

Health and safety is a crucial consideration for any business. At a joint BSAVA and … more

9 mins

• The Park Veterinary Group was already hugely successful before undertaking the major expansion of one … more

23 mins

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22 mins

In the latest column for VBJ on personnel issues in practice, GILLIAN DOWLING looks at … more

9 mins

• In his opening article, the author looked at how to set up a limited company. … more

20 mins

In this column on health and safety issues in practice, GARY SULLIVAN reiterates why making … more

14 mins

• In the second of a new series on how you can improve your practice marketing, … more

12 mins

In the latest Databytes column, ROB TILLYARD looks at how technology can make life simpler … more

11 mins

• A significant court case loss has led to the taxman setting his sights on “income … more

19 mins

• Many vets are following the lead of the human medical profession and adopting medical imaging … more

22 mins

More veterinary practices in the UK are ceasing to operate as partnerships and are, instead, … more

18 mins

If you are the owner of a veterinary practice, having – as well as executing – a … more

23 mins

In the latest column for VBJ on personnel issues in practice, GILLIAN DOWLING looks at … more

8 mins

Since its launch 14 years ago, the Certificate in Veterinary Practice Management, run by the … more

15 mins

It they’re carried out correctly, staff reviews can do wonders for morale in your practice. … more

22 mins

When you need to up-size your practice, finding the right location can be a major … more

27 mins

In the first of a new series on how you can improve your practice’s marketing, … more

10 mins

Health and Safety update Many businesses utilise compressed gas cylinders, as they provide a convenient … more

7 mins

Today’s modern world means that even more employees want to work flexible hours. There have … more

22 mins

The profession is considering how to tackle the issue of escalating stress suffered by veterinary … more

10 mins

WHETHER WE CALL it the visual display unit (VDU), monitor, terminal or DSE (display screen … more

9 mins

A good proportion of practices have practice management systems, but not all may be making … more

23 mins

Has new chancellor Alistair Darling pulled off the usual trick of giving with one hand … more

18 mins

In the latest column on personnel issues in practice, GILLIAN DOWLING looks at how to … more

9 mins

With vets having to assess an animal’s clinical needs, balance managerial and fiscal policy and … more

20 mins

Professor Adrian Furnham, of University College, London, will be speaking on the topic of “Successful … more

18 mins

In a further presentation from 2007’s TMS seminar, ALI CHADWICK explains some of the factors … more

15 mins

You’ve a lot to think about as a practice manager and owner, not least sourcing … more

23 mins

In a competitive veterinary marketplace, finding a niche that can turn a healthy profit is … more

25 mins

In this column on health and safety issues in practice, GARY SULLIVAN looks at contract … more

16 mins

The topic of veterinary salaries is never far away, but is polarised in students or … more

10 mins

It’s that time of the year again and thoughts have turned to present buying. But … more

13 mins

CARBON EMISSIONS ARE a hot topic and businesses in all industries are taking action to … more

13 mins