Most practices have emerged from the dark ages, when postcards and the odd phone call were the only way of communicating with clients. Dr Ernie Ward explains how modern methods are driving revenue growth, enhancing patient care and boosting client satisfaction…25 mins
The difficulties faced by practices trying to recruit experienced vets has led an increasing number to turn to new graduates. Taking on inexperienced vets can be a challenge, but when it works, the rewards to both employer and employee are substantial, says Jenny Stuart.
Vicky Robinson discusses how practice teams can work together to drive dental initiatives, the form they should take and the impact they can have on the bottom line.
Calls to introduce screening of potential vet students to improve well-being in the profession have been debunked by mental health campaigners and veterinary associations.
CVS’ Healthy Pet Club has cemented its status as the UK’s largest veterinary loyalty scheme with the acquisition of its 300,000th member.
More than 300 delegates packed the East Midlands Conference Centre in Nottingham for OnSwitch's third Cx Congress, the only veterinary congress dedicated to customer service and those providing it.