Hallmarq is well known as one of the UK veterinary sector’s real sucess stories. One man who is not so well known is the company’s new chief operating officer – so meet Richard Smith...10 mins
Boris Johnson as PM has only made it harder to make Brexit predictions, but we must assume it is going to happen one way or the other. It remains unclear how this will impact British business, but now is a good time to ensure your practice is fit enough toi survive what could be turbulent times ahead...20 mins
We live in an increasingly volatile, uncertain, complex and ambiguous (VUCA) world. This has made veterinary practice a more challenging and increasingly consumer-driven environment. But with the right support systems in place, a VUCA is nothing to be feared...
The veterinary profession has probably seen more change in the past two decades than at any other time in its history – and one man who has been right in the middle of the action is Malcolm Wright...
Veterinary practices are under constant threat from an aggressive and constantly evolving army of bacteria, viruses and parasites. Recent surveys have also shown visible hygiene is an important factor for clients when choosing a practice – what can your practice do to tick both these boxes?20 mins
Simplyhealth Professionals looks at seven ways the right pet health plan provider can make a difference to your practice...
First-class customer service has never been more important to the modern service consumer – not least veterinary clients. It’s a vital dynamic that drives any successful practice, but, as Ernie Ward explains, to get it right you’ve got to get inside your clients’ heads...
Innovation is the word on everyone’s lips these days. But what does it mean, and are veterinary practices potentially missing a huge opportunity?20 mins
It is easy for vets and VNs to see the value of microchipping because they perform the procedure on a daily basis. But do clients see the value, too? VBJ reminds practices what they can do to overcome the barriers and maximise the business opportunities.
A wide range of tailored diets is now available to suit the different breeds, sizes and activity levels of the canine companions we now see as part of our families. But one company has taken this to a whole new level – meet tails.com
The telephone is still the main way clients contact their veterinary practice, but times are changing fast. Online appointment booking and live chats are just the tip of the iceberg, and practices looking to stay ahead need a strategy covering all the options…27 mins
Setting up a veterinary practice can seem like the easy part when compared to developing a successful strategy for growth. Alan Robinson explains how to take the pain out of the process by following five golden rules …
Climate change and increased pet travel have created a perfect parasitic storm for the UK’s companion animals. Old foes like fleas and endemic ticks, along with emerging threats, are putting pets at ever-greater risk – so which products and advice should practices offer to help even the odds?39 mins
Pet nutrition is changing fast and UK practices run the risk of being left behind if they don’t adapt. Significant advances in nutritional science and technology have led to improved therapeutic and wellness diets – how can your practice make the most of these new opportunities?
So much data is available in the modern veterinary practice that sometimes it can seem difficult to see the wood for the trees. But by measuring the metrics that matter, this wealth of data has the power to transform your practice into a lean, mean profit-making machine...32 mins
The second of VBJ’s Fast Forward features is the story of Vet Dynamics – a veterinary business consultancy that has helped hundreds of owners ensure their practice is run as effectively and efficiently as possible.
Nick White looks at how practices can grow the percentage of insured clients – and the significant financial benefits of doing so…25 mins
It is always a tough task setting up a new veterinary practice from scratch. But some have it tougher than others – as VBJ discovered when we headed to Merseyside to visit Village Vets last month…
Focusing on four main client contact areas – exterior, interior, vibe and virtual – could make all the difference to your practice enviornment, says Dr Ernie Ward.34 mins
Starting a new business is daunting, but help is always at hand. Alan Robinson explains the early considerations in setting up your own practice.