Just being good at medicine is no longer enough for practices hoping to attract and retain clients. Experience is a big priority for owners visiting and, as Simon Power explains, getting your branding right is a crucial start.

23 mins

There is something very British and familiar about a high street veterinary practice based in a converted red brick house. Late Victorian and Edwardian era buildings often ooze character and charm, but also present some unique challenges to a growing business, as VBJ discovered on a visit to Kettering ...

35 mins

Antimicrobial resistance has been described as one of the biggest threats facing both human and animal health. But there are steps all practice owners or managers can take to keep their own house in order and help beat the bugs.

12 mins

Vets and VNs see the benefits of microchipping on a daily basis, but is this always the case for their clients? Madeline Haynes looks at what practices can do to overcome the barriers and maximise the business opportunities…

21 mins

In the second part of her groundbreaking series, Liz Barton discusses preparing for the ups and downs of delivery and the perinatal period.

26 mins

Tempted to discount? Can’t see where to tap into new revenue streams? When it comes to growing your business in the right way and at the right speed, Ernie Ward recalls he has been there, done that and got the T-shirt…

26 mins

Acquisitions expert Alan Kelly talks paperwork as he describes the processes of due diligence and deal documentation, while offering key points for business owners to consider during each phase.

11 mins

One topic that kept coming up during the research phase of the Big 6 project was how the profession could expand the market for its products and services. So, we asked our panel to discuss ideas their colleagues in practices across the UK might adopt to generate growth in an increasingly competitive marketplace...

46 mins

Choosing which modalities to offer – and how much and when to invest – can be business-critical choices, as VBJ discovered when we spoke to Julien Labruyère at VetCT ...

30 mins

Peter Edmondson, in the second of a six-part article series, summarises an Australian Veterinary Association Annual Conference session on how to increase practice profit.

12 mins