Just being good at medicine is no longer enough for practices hoping to attract and retain clients. Experience is a big priority for owners visiting and, as Simon Power explains, getting your branding right is a crucial start.23 mins
There is something very British and familiar about a high street veterinary practice based in a converted red brick house. Late Victorian and Edwardian era buildings often ooze character and charm, but also present some unique challenges to a growing business, as VBJ discovered on a visit to Kettering ...35 mins
Engaging and communicating with pet owners is essential if vets are going to administer consistent patient care and remain relevant as animal experts. Engagement begins with outreach, and outreach originates in need ...
Health care plans can be a great way of protecting pets, bonding with clients and marketing a veterinary practice. But the devil's in the detail when it comes to deciding what to put in, what to leave out and how much to charge ...
Antimicrobial resistance has been described as one of the biggest threats facing both human and animal health. But there are steps all practice owners or managers can take to keep their own house in order and help beat the bugs.12 mins
Vets and VNs see the benefits of microchipping on a daily basis, but is this always the case for their clients? Madeline Haynes looks at what practices can do to overcome the barriers and maximise the business opportunities…21 mins
Deciding when and how to exit your veterinary practice can be one of biggest decisions any owner or senior partner will make. Whether you’re wanting to put a succession plan in place, or considering a sale, a realistic strategy is needed to prevent you from ending up out of pocket.
In the final part of this series, corporate finance expert Gary Baines discusses the period after completion – and the skills required to go with this.
In the second part of her groundbreaking series, Liz Barton discusses preparing for the ups and downs of delivery and the perinatal period.26 mins
Tempted to discount? Can’t see where to tap into new revenue streams? When it comes to growing your business in the right way and at the right speed, Ernie Ward recalls he has been there, done that and got the T-shirt…26 mins
Senior clinics allow clients to receive friendly and professional advice regarding the welfare of their pets. RVN Louise Olley explains how these clinics can be used to educate owners about their elderly pets – and increase footfall to your practice.
Sally Clarke, director of vets, provides an overview of how Simplyhealth Professionals help practices make the most of their membership.
Acquisitions expert Alan Kelly talks paperwork as he describes the processes of due diligence and deal documentation, while offering key points for business owners to consider during each phase.11 mins
With the profession changing at such a rapid pace, it has never been more important to ensure your clinical staff get the CPD they need to stay up to date. Improve International’s David Babington looks at the mix of options open to practices.
One topic that kept coming up during the research phase of the Big 6 project was how the profession could expand the market for its products and services. So, we asked our panel to discuss ideas their colleagues in practices across the UK might adopt to generate growth in an increasingly competitive marketplace...46 mins
Owning a practice is the dream of many working in the profession, but can remain a frustratingly elusive goal. Here, Whilmari Swift from Vet Dynamics explains the steps she takes with prospective practice owners to ensure they get it right.
Fire safety in practices is governed by the Regulatory Reform (Fire Safety) Order 2005, which covers general fire precautions and other safety duties designed to protect people in the case of a fire. Adam Bernstein explains.
Choosing which modalities to offer – and how much and when to invest – can be business-critical choices, as VBJ discovered when we spoke to Julien Labruyère at VetCT ...30 mins
Peter Edmondson, in the second of a six-part article series, summarises an Australian Veterinary Association Annual Conference session on how to increase practice profit.12 mins
When it comes to complementary therapy, many options are available to get to the final destination. Here, Stephen Barabas identifies the correct multimodal therapies for your practice.