Most practices have emerged from the dark ages, when postcards and the odd phone call were the only ways of communicating with clients. Dr Ernie Ward explains how modern methods are driving revenue growth, enhancing patient care and boosting client satisfaction.25 mins
Vicky Robinson discusses how practice teams can work together to drive dental initiatives, the form they should take and the impact they can have on the bottom line.
Susan McKay spoke to ACD Projects founder Alex Darvill about upgrading practices – and why now could be the perfect time to get started.15 mins
Gudrun Ravetz looks at how you should recommend your plan, what needs to be in it and the broader benefits in terms of practice finances in providing them.
If early results from the SPVS Practice Profitability Survey are truly representative, many practices are not being run as efficiently or profitably as they could be. John Sheridan discusses.
Dave Nicol explains how watching client growth like a hawk is the real secret to making your practice fly.
Climate change is having a big impact on the threats posed by ectoparasites to the nation’s pets. Here, one of the UK’s leading parasitologists, Ian Wright, looks at what veterinary practices can do to help tackle ticks and fight fleas.23 mins
Vicky Robinson discusses why it's important to see beyond the obvious ‘cute factor’ and recognise the significant clinical and commercial factors implicit in the arrival of a new puppy or kitten.
In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.17 mins
With competition, tighter purse strings and the wonder of the web, setting up a new practice is not for the faint of heart. Adam Bernstein looks at some of the things to think about.
Google AdWords has grown into a relevant tool for businesses to use as part of their digital marketing strategy. Brooke Wheeler explains how it has become a platform trusted by internet users and can be as valuable as organic search results.
Ernie Ward explains how the rise of antimicrobial resistance and the development of new diagnostic tests mean you could soon be spending more time in the lab.17 mins
Obesity is now recognised as the most important medical disease in pets1. In the UK alone, at least 59% of dogs and 39% of cats are overweight or obese2,3. This is a big challenge for small animal vets, but it can also provide some big opportunities.17 mins
Revenue in the veterinary market has remained largely static, but this doesn’t mean growing your practice is a zero-sum game. Graeme Pack and Giles Pugh look at improving compliance.
Ultrasound, x-ray, CT and MRI: these machines have helped open up new areas of veterinary medicine over the past few decades, but, for the uninitiated, more options can also mean more pitfalls, says James Westgate.17 mins
As a practice manager, life can be a blur: a multitude of meetings, admin and customer conundrums. It can be difficult to juggle the daily challenges, let alone consider them from a different viewpoint. Yet, doing so could pay dividends, says Holly Kernot.
Space comes at a premium and most practices have a finite amount to use when it comes to the waiting area. However, by following a few simple rules, much can be achieved with even the smallest space, as John O'Connor explains.8 mins
If you’re wondering how companies develop a culture, then you’re already moving in the right direction, as Mike Clare explains.
The Insurance Act 2015 came in on 12 August 2016 and brought the most significant reform to insurance law in more than 100 years, according to Simon Brooks.
Dave Nicol explains how, when it comes to getting good outcomes for pets in the consulting room, it’s all about performance – and not clinical performance, either.16 mins