Having outlined the need for competence and competence in building trust with clients, Hubert Hiemstra discusses the final part of the three Cs – communication.
While it's good to learn from mistakes, it can sometimes be difficult to forgive yourself. So, Gerardo Poli explains how setting a time limit to think about the mistake can help you manage negative emotions and move forward.
Increasing resilience takes time, so Gerardo Poli provides a plan to help you develop it – from embracing change, to identifying a sense of purpose and showing self-compassion.
“I get knocked down, but I get up again,” sang Chumbawamba in an ode to “the resilience of ordinary people” back in 1997. Now, in the first of a two-parter, Gerardo Poli asks you to focus on how resilient you truly are.
Hubert Hiemstra wraps up the first part of his series into the problem-free consult by considering what he thinks is the most important attribute for building a bond with clients.
Having outlined his seven tools for helping connect with clients, Hubert Hiemstra discusses in more detail the first four – Intention, Smile, Introduction and Touch.
In the second part of his series discussing problem-free consults, Hubert Hiemstra looks at the ingredients required to create that all-important connection with clients.
Having sold his shares in his clinic, Hubert Hiemstra has been reflecting on what he’s learned in the past decade – starting with how a simple acronym helped him manage the biggest challenge encountered in emergency practice…
Gerardo Poli describes how using this technique can help you identify – and overcome – the root cause of a problem that may be holding you back from achieving your goals.
Gerardo Poli delves into the true definition of this personal and professional equilibrium, and reveals how many people don't completely understand what it is they’re striving to achieve.
Having discussed two impostor personas in his previous tip, Gerardo Poli focuses on another three examples – and offers some simple solutions to combat this phenomenon for good.
Having previously discussed his top tips for dealing with client complaints, Hubert Hiemstra shares the techniques that form his makeshift “mental armour” against those who set out to attack, insult and hurt.
To conclude his series on leadership strategies during the COVID–19 pandemic, Gerardo Poli discusses the need for sticking to a daily routine, and taking care of yourself and others.
