Do you really know who your practice is employing? With the spirit of the goodness of humanity in mind, it’s unlikely you have anyone bad or criminally minded on staff. But it does happen.21 mins
Transforming a group of highly talented individuals into a high-performing team is a common challenge in veterinary practices large and small. It requires considered leadership, but also the ability to understand that, sometimes, the best thing to do is nothing at all.
Have you been promoted to head up a team, perhaps to replace someone who has left or because the business is growing? Do you feel overnight your responsibilities have changed, but you haven't had training in the skill sets you need? This is accidental leadership…21 mins
Many lessons can be learned by those in business from the world of top-level sport – a fact VBJ was reminded of when we sat down with the woman who skippered the Great Britain’s hockey team to golden glory at the Olympics in Rio …10 mins
Having practice staff in uniform not only enhances a brand with clients and wherever else employees are seen, it also provides a perk in that it saves employees’ own clothing from wear and tear. But, as might be expected, rules and regulations exist that surround the provision of a uniform if it’s to be tax deductible …
Liz Barton, in her fifth instalment, highlights the challenges of balancing being a practising vet and a parent to school-age children.19 mins
“There are times when we are not in control of our minds. Why? Because part of our brain has its own agenda – we are the source and the solution to our own problems” – Leonie Lightfoot.28 mins
Liz Barton discusses the issues and challenges surrounding returning to work in the fourth instalment of her groundbreaking VBJ series.
Employment law can be a minefield – especially for vets without formal qualifications in the area. Anne Harvey explains how to avoid the pitfalls.
With clients able to access many sources of information, tone and nature of conversations with their vet have evolved. This can be a challenge; however, a change of approach can mean clients and clinicians leave the consult happy.26 mins
One of the most powerful hiring and motivational tools you have in your workplace is a job description for each employee. Good ones will help you find the right person for the job and team members focus on doing their jobs well, so it is worth spending time to get them right ...22 mins
RVNs play an invaluable role, yet are increasingly harder to recruit, and arguably harder to retain, than vets. For practices to remain successful, recognising, rewarding and developing VNs is no longer an optional extra ...
The British Veterinary Receptionist Association (BVRA) has been established to recognise and raise the status of veterinary receptionists within veterinary profession.
With practices nationwide complaining of a lack of clinical team members for hire, Dave Nicol explores why this is happening, and offers some practical suggestions for maximising your mid to long-term chances of hiring the right people to power your practice.24 mins
You’ve found your new team member and are ready to draft his or her contract – but this is employment law. Ed Newbould provides guidance on how best to avoid any legal fallout.
A decision by the Grand Chamber of the European Court of Human Rights has brought the question of employee monitoring to the forefront of employers’ minds once again. Mark Stevens examines the implications for UK businesses and their staff.9 mins
Kit Sturgess looks at the decision-making process when prescribing nutraceuticals, reviews the available evidence and emphasises the importance of client comms.
Ray Girotti explains how being tight with standards and expectations, yet loose on how you allow your staff to achieve them, can create the right environment for teams can flourish.23 mins
Jenny Stuart explains why ensuring your staff are fairly rewarded is vital to ensure your practice runs smoothly.24 mins
A supreme court case has potentially opened the floodgates for employees to bring claims against their employers. Lawyer Chloe Themistocleous reports.