Most practices have emerged from the dark ages, when postcards and the odd phone call were the only ways of communicating with clients. Dr Ernie Ward explains how modern methods are driving revenue growth, enhancing patient care and boosting client satisfaction.25 mins
The difficulties faced by practices trying to recruit experienced vets has led an increasing number to turn to new graduates. Taking on inexperienced vets can be a challenge, but when it works, the rewards to both employer and employee are substantial, says Jenny Stuart.
Mark Colton discusses how practice teams can work together to drive dental initiatives, the form they should take and the impact they can have on the bottom line.
Susan McKay spoke to ACD Projects founder Alex Darvill about upgrading practices – and why now could be the perfect time to get started.15 mins
Alison Lambert and Mark Harwood take a look at how you can make the best practice financial theory work for you in the real world.
Gudrun Ravetz looks at how you should recommend your plan, what needs to be in it and the broader benefits in terms of practice finances in providing them.
Adam Bernstein outlines some potential pitfalls that could put your practice on the HMRC's radar for being in breach of paying the national minimum wage.
If early results from the SPVS Practice Profitability Survey are truly representative, many practices are not being run as efficiently or profitably as they could be. John Sheridan discusses.
Dave Nicol explains how watching client growth like a hawk is the real secret to making your practice fly.
Talking about money with clients is not always a part of the job veterinary professionals enjoy. Here, Stewart Halperin gives his top tips for helping your team take the pain out of asking for payment.23 mins
Climate change is having a big impact on the threats posed by ectoparasites to the nation’s pets. Here, one of the UK’s leading parasitologists, Ian Wright, looks at what veterinary practices can do to help tackle ticks and fight fleas.
Vicky Robinson discusses why it's important to see beyond the obvious ‘cute factor’ and recognise the significant clinical and commercial factors implicit in the arrival of a new puppy or kitten.
The fact we must pay taxes is a given. But what upsets many is the way they are levied, the size of the bills received and difficulties in appealing wrong decisions. Business rates are no exception, says John Hinde.
Kay Hamblin and Lindsay Brazil look at how acquiring leadership skills can benefit anyone working in practice, not just those in formal leadership roles.
The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.18 mins
Do you know a ‘hashtag’ from a ‘like’? Have you the confidence to post content on your practice social media? Elanco’s Linn Adams offers hints and tips on what social media platforms to use and content that will appeal to clients.
In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.
With competition, tighter purse strings and the wonder of the web, setting up a new practice is not for the faint of heart. Adam Bernstein looks at some of the things to think about.
Jeff Steedman explains the importance of weighing up your options and seeking sound financial advice before using pension products to buy commercial property.
Google AdWords has grown into a relevant tool for businesses to use as part of their digital marketing strategy. Brooke Wheeler explains how it has become a platform trusted by internet users and can be as valuable as organic search results.