Talking about money with clients is not always a part of the job veterinary professionals enjoy. Here, Stewart Halperin gives his top tips for helping your team take the pain out of asking for payment.23 mins
Climate change is having a big impact on the threats posed by ectoparasites to the nation’s pets. Here, one of the UK’s leading parasitologists, Ian Wright, looks at what veterinary practices can do to help tackle ticks and fight fleas.
Vicky Robinson discusses why it's important to see beyond the obvious ‘cute factor’ and recognise the significant clinical and commercial factors implicit in the arrival of a new puppy or kitten.
The fact we must pay taxes is a given. But what upsets many is the way they are levied, the size of the bills received and difficulties in appealing wrong decisions. Business rates are no exception, says John Hinde.
Kay Hamblin and Lindsay Brazil look at how acquiring leadership skills can benefit anyone working in practice, not just those in formal leadership roles.
The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.18 mins
Do you know a ‘hashtag’ from a ‘like’? Have you the confidence to post content on your practice social media? Elanco’s Linn Adams offers hints and tips on what social media platforms to use and content that will appeal to clients.
In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.
With competition, tighter purse strings and the wonder of the web, setting up a new practice is not for the faint of heart. Adam Bernstein looks at some of the things to think about.
Jeff Steedman explains the importance of weighing up your options and seeking sound financial advice before using pension products to buy commercial property.
Google AdWords has grown into a relevant tool for businesses to use as part of their digital marketing strategy. Brooke Wheeler explains how it has become a platform trusted by internet users and can be as valuable as organic search results.
Ernie Ward explains how the rise of antimicrobial resistance and the development of new diagnostic tests mean you could soon be spending more time in the lab.17 mins
Taking the decision to make a large capital investment will be one of the biggest business decisions a veterinary practice will make, writes Adam Bernstein.
Dan Curtis speaks with CVS Group's newly appointed director of nursing, Belinda Andrews-Jones, about her career to date.16 mins
An increase in the number of insured clients can have a big impact on practice profitability. Alan Robinson from Vet Dynamics explains how to make it happen and raise your bottom line.
Obesity is now recognised as the most important medical disease in pets1. In the UK alone, at least 59% of dogs and 39% of cats are overweight or obese2,3. This is a big challenge for small animal vets, but it can also provide some big opportunities.
Revenue in the veterinary market has remained largely static, but this doesn’t mean growing your practice is a zero-sum game. Graeme Pack and Giles Pugh look at improving compliance.
Ultrasound, x-ray, CT and MRI: these machines have helped open up new areas of veterinary medicine over the past few decades, but, for the uninitiated, more options can also mean more pitfalls, says James Westgate.17 mins
Regular unplanned absences can cripple small practices and cause considerable problems for larger operations too. But before taking action it is vital to know the law when it comes to managing employee sickness, explains Emily Chalkley.
As a practice manager, life can be a blur: a multitude of meetings, admin and customer conundrums. It can be difficult to juggle the daily challenges, let alone consider them from a different viewpoint. Yet, doing so could pay dividends, says Holly Kernot.