The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.18 mins
Do you know a ‘hashtag’ from a ‘like’? Have you the confidence to post content on your practice social media? Elanco’s Linn Adams offers hints and tips on what social media platforms to use and content that will appeal to clients.
In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.
With competition, tighter purse strings and the wonder of the web, setting up a new practice is not for the faint of heart. Adam Bernstein looks at some of the things to think about.
Jeff Steedman explains the importance of weighing up your options and seeking sound financial advice before using pension products to buy commercial property.
Google AdWords has grown into a relevant tool for businesses to use as part of their digital marketing strategy. Brooke Wheeler explains how it has become a platform trusted by internet users and can be as valuable as organic search results.
Ernie Ward explains how the rise of antimicrobial resistance and the development of new diagnostic tests mean you could soon be spending more time in the lab.17 mins
Taking the decision to make a large capital investment will be one of the biggest business decisions a veterinary practice will make, writes Adam Bernstein.
Dan Curtis speaks with CVS Group's newly appointed director of nursing, Belinda Andrews-Jones, about her career to date.16 mins
An increase in the number of insured clients can have a big impact on practice profitability. Alan Robinson from Vet Dynamics explains how to make it happen and raise your bottom line.
Obesity is now recognised as the most important medical disease in pets1. In the UK alone, at least 59% of dogs and 39% of cats are overweight or obese2,3. This is a big challenge for small animal vets, but it can also provide some big opportunities.
Revenue in the veterinary market has remained largely static, but this doesn’t mean growing your practice is a zero-sum game. Graeme Pack and Giles Pugh look at improving compliance.
Ultrasound, x-ray, CT and MRI: these machines have helped open up new areas of veterinary medicine over the past few decades, but, for the uninitiated, more options can also mean more pitfalls, says James Westgate.17 mins
Regular unplanned absences can cripple small practices and cause considerable problems for larger operations too. But before taking action it is vital to know the law when it comes to managing employee sickness, explains Emily Chalkley.
As a practice manager, life can be a blur: a multitude of meetings, admin and customer conundrums. It can be difficult to juggle the daily challenges, let alone consider them from a different viewpoint. Yet, doing so could pay dividends, says Holly Kernot.
The last thing any practice owner or manager needs is to be asked to appear before an employment tribunal. But if the worst does happen, it is vital to know exactly where you and your practice stand, says Mark Stevens.
Deciding how much to charge for goods and services can prove to be a real headache for veterinary practices. Here, Zoetis’ Nick Steele explains how the firm’s Profit Solver tool can help.
Celebrate the achievements of remarkable people who are dedicated to making animals healthier and happier.9 mins
Adam Bernstein discusses why, despite technological advances, it will always be the staff who make the difference between success and failure in practice.
Space comes at a premium and most practices have a finite amount to use when it comes to the waiting area. However, by following a few simple rules, much can be achieved with even the smallest space, as John O'Connor explains.