Do we judge clients or roll our eyes at their never-ending excuses? Are we our clients’ worst enemy? Ernie Ward shares his experiences on “pet care shaming” and explains how your team can avoid inadvertently becoming a participant.37 mins
Ray Girotti explains how being tight with standards and expectations, yet loose on how you allow your staff to achieve them, can create the right environment for teams can flourish.
CPD can be a significant investment for a practice, but if it is well planned with good follow up it can be motivational and help deliver key practice objectives, as Nick Stuart explains.
Libby Kemkaran-Thompson looks at how to make the most of two very different treatments for one of the most common age-related disorders.22 mins
Jenny Stuart explains why ensuring your staff are fairly rewarded is vital to ensure your practice runs smoothly.
A supreme court case has potentially opened the floodgates for employees to bring claims against their employers. Lawyer Chloe Themistocleous reports.
Alex Darvill looks at what comes first when planning a building project – the brand or the build.
Technology in all its forms has already proved to be a huge disruptor for veterinary practices across the UK. Staying up to date with the latest developments can be a challenge, but upsides exist for those willing to embrace these advances. We asked our panel to share their vision of this brave new world.
Veterinary business consultant Dave Nicol explains how putting the right systems in place can enhance patient care and boost your bottom line.31 mins
RVNs are a key component in the delivery of modern veterinary care; however, their true potential can often be overlooked. But, as Ernie Ward explains, expanding the RVN role in your practice will always pay rich rewards.
As the countdown begins towards the UK’s exit from the EU, Adam Bernstein asks a selection of professional business advisors what areas practices need to address in advance of that day.
Preventive health care is a vital revenue stream for any practice. But, as Nick Steele explains, it is an area where opportunities are often missed.
Vicky Robinson discusses the corporate buying bubble, when it might burst and what the other options are for anyone planning their exit.27 mins
Mark Stevens discusses a widely heralded scheme, including how it will operate and how it will affect businesses.
Stephanie Vaughan-Jones explains why the old 'dog and bone' may be one of the most important pieces of kit you possess.
Victor Chua and Nael Taher on how cost of childcare is contributing to growing problem of staff retention.
VBJ's Big 6 project saw a carefully selected panel discuss and debate the six biggest issues most likely to shape the veterinary landscape. In its first report, panellists discuss work-life balance and how this is changing practice.50 mins
Most practices have emerged from the dark ages, when postcards and the odd phone call were the only ways of communicating with clients. Dr Ernie Ward explains how modern methods are driving revenue growth, enhancing patient care and boosting client satisfaction.
The difficulties faced by practices trying to recruit experienced vets has led an increasing number to turn to new graduates. Taking on inexperienced vets can be a challenge, but when it works, the rewards to both employer and employee are substantial, says Jenny Stuart.
Mark Colton discusses how practice teams can work together to drive dental initiatives, the form they should take and the impact they can have on the bottom line.