“There are times when we are not in control of our minds. Why? Because part of our brain has its own agenda – we are the source and the solution to our own problems” – Leonie Lightfoot.28 mins
Liz Barton discusses the issues and challenges surrounding returning to work in the fourth instalment of her groundbreaking VBJ series.
Employment law can be a minefield – especially for vets without formal qualifications in the area. Anne Harvey explains how to avoid the pitfalls.
Nuala Summerfield explains that rather than being a cause for concern, technology provides real opportunities for anyone prepared to embrace it.
While running a practice is one part of the commercial equation, getting paid is the other, as Adam Bernstein explains.
Anyone opening their own veterinary practice has to be a pretty remarkable person. So when VBJ heard about a woman who did just that in less than six weeks for £150,000, we just had to pay her a visit.7 mins
Just being good at medicine is no longer enough for practices hoping to attract and retain clients. Experience is a big priority for owners visiting and, as Simon Power explains, getting your branding right is a crucial start.
With clients able to access many sources of information, tone and nature of conversations with their vet have evolved. This can be a challenge; however, a change of approach can mean clients and clinicians leave the consult happy.
Medivet is now one of the biggest practice groups in the UK, with more than 250 sites across England and Wales. To get a better idea of how the business works, VBJ paid a visit to the place where it all began more than 30 years ago.
One of the most powerful hiring and motivational tools you have in your workplace is a job description for each employee. Good ones will help you find the right person for the job and team members focus on doing their jobs well, so it is worth spending time to get them right ...22 mins
Engaging and communicating with pet owners is essential if vets are going to administer consistent patient care and remain relevant as animal experts. Engagement begins with outreach, and outreach originates in need ...
RVNs play an invaluable role, yet are increasingly harder to recruit, and arguably harder to retain, than vets. For practices to remain successful, recognising, rewarding and developing VNs is no longer an optional extra ...
Health care plans can be a great way of protecting pets, bonding with clients and marketing a veterinary practice. But the devil's in the detail when it comes to deciding what to put in, what to leave out and how much to charge ...
After looking at the challenges around the perinatal period. Liz Barton discusses parental leave and discovering it’s perhaps not the long, relaxing career break imagined.
The automatic joining of workers to a company pension scheme – known as auto-enrolment – celebrated its fifth birthday in October 2017. On 1 February 2018, the process was finally completed, but, as Adam Bernstein explains, auto-enrolment is still a big and potentially costly issue for British business ...
New research from Miele reveals vets’ concerns over the impact of negative online reviews and what matters most to their customers.
There is something very British and familiar about a high street veterinary practice based in a converted red brick house. Late Victorian and Edwardian era buildings often ooze character and charm, but also present some unique challenges to a growing business, as VBJ discovered on a visit to Kettering ...
The VBA provides a fresh, hands-on and highly effective approach to selling your veterinary practice.2 mins
Simon Wheeler, from Agria Pet Insurance, explains how increasing the number of clients with cover can enhance animal welfare, increase profitability and even boost well-being across the profession.
Antimicrobial resistance has been described as one of the biggest threats facing both human and animal health. But there are steps all practice owners or managers can take to keep their own house in order and help beat the bugs.