UK vets are putting extra pressure on themselves by failing to make the best use of the skills and experience of their veterinary nursing teams, according to business consultancy Onswitch.4 mins
Dave Nicol explains how, when it comes to getting good outcomes for pets in the consulting room, it’s all about performance – and not clinical performance, either.
A horse health care and management app has been launched by Zoetis to help vets communicate more effectively with clients and improve patient compliance rates and loyalty.
Verity Johnson discusses why the attributes that make for wonderfully caring individuals and teams often come with a personal price.
In a world where consumers seem to have an awful lot of rights and businesses precious few, where do practices stand when they buy products and services that subsequently fail to live up to the promises made? Adam Bernstein explains some of the do’s and don’ts of buying for business.
Establishing client rapport is paramount to any consultation. Here, Gerardo Poli offers some pointers to help you build trust from the moment the client and their pet walk into the consulting room.