The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.18 mins
Dan Curtis speaks with CVS Group's newly appointed director of nursing, Belinda Andrews-Jones, about her career to date.16 mins
Regular unplanned absences can cripple small practices and cause considerable problems for larger operations too. But before taking action it is vital to know the law when it comes to managing employee sickness, explains Emily Chalkley.17 mins
The last thing any practice owner or manager needs is to be asked to appear before an employment tribunal. But if the worst does happen, it is vital to know exactly where you and your practice stand, says Mark Stevens.
Celebrate the achievements of remarkable people who are dedicated to making animals healthier and happier.9 mins
Adam Bernstein discusses why, despite technological advances, it will always be the staff who make the difference between success and failure in practice.
With much debate about the under-representation of women in leadership roles, Sarah Page-Jones discusses how a gender-neutral approach could be more accessible for female leaders.
People are becoming more and more aware of the value of their data and, even more importantly, the impact if that data is misused, says Neil Matthews.10 mins
Verity Johnson discusses why the attributes that make for wonderfully caring individuals and teams often come with a personal price.
Four years ago the starting gun was fired on a workplace pension revolution. Known as auto-enrolment, its aim is to ensure we all have enough income to live on when we get old. Adam Bernstein explains.16 mins
The most valuable asset your practice has is the staff it employs. Keep them happy and motivated with VBJ’s top 10 tips on geting the most out of your team.7 mins
A mini series of articles looking at the lack of female leaders in the veterinary profession prompted a wave of feedback from VBJ readers. Here, practice owner, vet and mother, Lorna Clark, explains how she has been able to ‘have it all’.
For five days this spring, an intrepid group of Brits abroad attended the North American Veterinary Community 2016 Conference. Among them was VBJ editorial board member Alison Lambert, who explains why more of us should be making the trip.14 mins
The most troubling euthanasia cases typically concern client reluctance to consent to urgently needed euthanasia … more
Imagine a dog’s owners have a problem with their beloved Ranger. This could be a long-standing … more