Telephone answering specialist Moneypenny has unveiled its new £15 million headquarters in Wrexham.

Moneypenny front.
From top: Moneypenny’s new HQ includes a tree house meeting room, a triple-height atrium and a restaurant, and is based in seven acres of landscaped grounds with nature trails, a duck pond and orchards.

Designed to create “the happiest workplace in the UK”, the pioneering building reflects the company’s rapid growth and has been built based on the feedback of its 500 employees – many of whom answer calls for practices in the veterinary sector.

Highest standard

Ed Reeves, co-founder and director of Moneypenny, masterminded the project.

He said: “We understand completely what our veterinary clients need, and that’s the very best receptionists in the world.

“Professional, positive and knowledgeable people, from an outsourcing partner with virtually no staff turnover, who will represent their practice to the highest standard at all times.

“Our new office has once again raised the bar in achieving this, ensuring we continue to attract and retain the most talented receptionists to support our veterinary clients in the future.”

Mini paradise

Inside, the 91,000 sq ft building boasts:

  • a tree house meeting room
  • its own village pub
  • a sun terrace
  • a triple-height atrium with stadium seating and a restaurant offering free breakfast and fruit.

Outside, the development is surrounded by seven acres of landscaped grounds with nature trails, a duck pond and orchards with picturesque countryside views.

When Moneypenny decided to build a new office, Mr Reeves said the company asked its receptionists what would make them “the happiest in the UK”.

“The response we got was phenomenal and their ideas formed the blueprint for the building’s design,” he said. “For us, the office is more than just bricks and mortar – it’s a manifestation of our ethos, of our achievements so far, of our culture, and of our aspirations.”


Moneypenny also worked closely with expert sound engineers to construct bespoke sound absorption and elimination technology that creates the right call-handling environment.

Commercial director Joanna Swash said: “We’re absolutely thrilled to reveal our new head office.

“Since Moneypenny was founded 16 years ago it’s been our aim to set the industry standard for ‘excellence’ and our new headquarters is a natural progression of this.”

Able to house up to 1,000 employees, the building further supports Moneypenny’s plans to create an additional 500 jobs within the next few years.


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