Veterinary professionals will be able to learn how to improve their practice’s approach to end-of-life care at the 2017 SPVS/VPMA Congress.

old dog
Vets4Pets Bradford aims to turn a consultation room into an area for owners to wait in peace and say their farewells. Image © Ivan-Kruk/Fotolia.

End-of-life care training course providers Compassion Understood will be on hand at the Newport-based event to explain why going the extra mile in end-of-life care can help reduce client attrition following the loss of a pet.

Platinum accreditation

A number of veterinary practices, including Vets4pets Bradford, have already undertaken the Compassion Understood platinum accreditation.

Practice manager Karen Wood said: “All our staff found this course useful and it made us all think more from a client’s situation. Although we have always tried to do this in the past, the information provided really helped us consider how the client may be thinking and feeling at what is an extremely difficult time.

“We are considering turning one of our consultation rooms into a room specifically for owners to wait with their pets away from the waiting room and saying their farewells. We are trying to make this as comforting as possible.

“One of the team bought an electronic candle and designed a sign we now display on our reception desk to let other clients present know someone is saying goodbye to their pet. We have found this has a wonderful effect and the other clients are very respectful while waiting for their appointments.”

Become inspired

Compassion Understood says it hopes other practices will become inspired by the difference the training has made to the Vets4Pets Bradford team.

A survey revealed up to 19% of owners did not return to the same practice following the loss of their pet. However, Compassion Understood said by providing support through the end-of-life journey, practices can help ensure clients return when they feel ready to take on a new pet.

Compassion Understood will also be giving one delegate the opportunity to win training for his or her practice.

  • The 2017 SPVS/VPMA Congress will take place from 26-28 January.
  • For more information on end-of-life care, visit
View your activity >

Leave a Reply

Be the First to Comment!

Notify of


related content

A poster created by the association with the British Medical Association, Public Health England and the VMD has been shortlisted for an Antibiotic Guardian Award at this year's ceremony in June.

3 mins

Students from Edinburgh and Nottingham's vet schools have won plaudits from the British Veterinary Behaviour Association for their insights into the field of animal behaviour.

5 mins

The Essex-based vet is suspended for two months for failing to hold professional indemnity insurance or equivalent arrangements.

3 mins

TV presenter and naturalist Chris Packham has urged companion animal vets not to “talk down to” clients and understand they are not just treating pets, but also their human owners.

5 mins

Byre Vets in Werrington, Peterborough, Cambridgeshire is the latest to be added to a network of practices located in the nearby towns of Oundle, Thrapston, Corby and Stamford.

4 mins

Leeds-based Beechwood Veterinary Group is inviting pets to free nail clipping clinics to raise money for a local rescue fund that helps pay for the treatment and care of strays.

5 mins