Highcroft Veterinary Group has had 11 of its clinics rated “outstanding” by the RCVS Practice Standards Scheme (PSS) following their entry for the PSS client service award.

Highcroft team.
Some of the team at Highcroft with their ‘outstanding’ awards.

The Bristol-based practice’s hospital entered additional PSS awards for diagnostic service, emergency and critical care service and in-patient service, receiving an outstanding rating for each.

Consistency

Hospital manager Chris Gudge said: “We wanted to enter the PSS awards to satisfy ourselves we were doing everything we possibly could to build our clients’ confidence in us.

“We are a large practice, so ensuring consistency across all of our sites was the biggest challenge, but we were rigorous in ensuring our management team visited each site and went through the requirements of the awards in detail.

“[That way] we could be sure every team member knew what was expected of him or her at every stage and why it was important.”

Sense of pride

General manager Birgitte Sow added: “Assessment day was nerve-wracking, but the RCVS assessors put the teams at ease and we were obviously delighted with the outcome.

“There’s a strong sense of camaraderie and family at Highcroft, and achieving the PSS awards with an ‘outstanding’ rating has given us all a great sense of pride.

“Going forward, we fully intend to keep up the good work – listening to clients, developing our team and enhancing the facilities and standards of care we offer to our patients and their owners.”

View your activity >

Leave a Reply

Be the First to Comment!

Notify of
avatar

wpDiscuz

related content

Alberto Palella Gómez looks at assessing pain in small animals after surgery and latest approaches to its management with or without drugs.

32 mins

In support of VPMA and SPVS' regional CPD programme, Royal Canin has announced sessions on "future proofing your business", "front of house" and "being a fair boss".

4 mins

Join the RVC’s feline endocrinology experts Stijn Niessen and Yaiza Forcada on a journey through the facts and myths of cats and their hormones in this webinar series.

14 mins

Benjamin Kennedy reports on the British Bee Veterinary Association’s autumn meeting, which looked into the composition of honey that contributes to its antimicrobial use.

15 mins

Research has concluded no link exists between cat ownership in childhood and later risk of mental illness caused by Toxoplasma gondii, as previously implicated.

3 mins

Tony Andrews in response to an article by Speculum author Bob Michell, investigates the final resting place of a famous equine.

19 mins