The 246th Vets4Pets and Companion Care practice has opened.

Based in Lancaster, the practice has been opened by vet Louise Kelly and vet nurse Phyllis Pratt, after Miss Kelly decided she wanted to work in the area as well as face a new career challenge.

Miss Kelly, who graduated from the University of Cambridge’s veterinary school in 2004, said she saw the practice as a “wonderful opportunity” to provide “an excellent standard of care to both patients and clients in a happy and positive working environment”.

“One of the nicest things a client ever said to me, in a thank you letter, was that whenever she came to my practice she felt as though she was coming to see friends – and felt welcome and at ease at what was generally a stressful time, when she was worried about her elderly dog,” she said. “We very much hope to create an environment like this at Vets4Pets Lancaster.”

Miss Pratt, who qualified as a nurse in St Helens in 2002, said her previous job in an emergency hospital had led her to rethink her working hours.

“Working nights takes its toll on anybody so I am really looking forward to working sociable hours again,” she said. “I am also a mum to my son Richard, who is already showing an interest in animals and my work. This is a wonderful opportunity for Louise and me. I feel privileged, but most of all excited.”

Malcolm Norman, who is Miss Kelly and Miss Pratt’s partner relationship manager, said the duo first approached Vets4Pets in 2011.

“They were both very clear on what they wanted from their practice and where they wanted it,” he said. “[But] Lancaster proved to be a challenge for us – we won’t just grab any property – we need to be 100% sure the location has a chance at being a successful practice. But we didn’t give up, and a couple of years later they have their perfect practice in their preferred location.

“I wish them both the best of luck in their new business.”

For more information, visit the Vets4Pets website or telephone 0800 0280 513.

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