A veterinary hospital is celebrating becoming the first in the UK to secure a maximum six “outstanding” awards in the RCVS small animal Practice Standards Scheme (PSS).

staff
“The whole Prince Bishop team has a progressive and proactive attitude,” said standards scheme assessor Richard Bragg.

Earlier this year, Prince Bishop Veterinary Hospital in Leadgate, near Consett, County Durham, was praised for its excellence in client, diagnostic and patient consultation services.

Now it has earned further PSS “outstanding” assessments for team and professional responsibility, in-patient service, and emergency and critical care service.

Established in 1984

Prince Bishop Veterinary Hospital was set up by Jacqui Molyneux in 1984 with the support of two nurses, and has been transformed into a state-of-the-art hospital, employing 24 staff, including 5 vets and 10 nurses. It also has a branch in Crook.

Dr Molyneux is chair of the RCVS Practice Standards group, which is responsible for coordinating the scheme, and is delighted her practice has led the way.

She said: “I am proud of all those who worked so hard on the Practice Standards group to develop and implement the new scheme. I’m proud because my own practice, led by my head nurse Victoria Howarth, received an award.”

Progressive and proactive

RCVS PSS assessor Richard Bragg said: “The whole Prince Bishop team has a progressive and proactive attitude resulting in a busy, but professional ambience.

“The team were proactive and supportive of each other with good leadership and in-house training and support.

“The team were proud of the services and facilities they provide, including endoscopic and orthopaedic surgery, and a proactive nursing team providing a wide range of nurse clinics and puppy parties. The reception team are confident in their roles providing a knowledgeable and welcoming service to clients.”

Around half the practices in the UK are accredited under the voluntary PSS, which quality assures practices and their facilities.

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