Vets, veterinary nurses and other practice team members made the most of some CPD days that focused on dealing with cats.

Helen Tottey (second left) and Bridget Wynn Jones (far right) of Onswitch, with some of the delegates, Sophie Taylor and Emma Krawiec, both from Independent Vetcare; Emily Syms from Axe Valley Vets and Liz Jefferson from Blacks Veterinary Group.

Veterinary business consultants Onswitch held the events on their touring bus, Bertha, in Milton Keynes, Huntingdon and Stafford.

The CPD, called “Developing cattitude: a feline-friendly approach to cats and their owners”, featured a mix of clinical and non-clinical content.

Specially commissioned video research with cat owners highlighted the areas where practices can boost their business simply by tailoring their services to the needs of cat-owning clients.

Onswitch developed the Cattitude CPD programme in conjunction with leading experts in the feline field – the International Society of Feline Medicine, the veterinary division of cat charity International Cat Care, and feline specialist and co-director of the Oxford Cat Clinic, Martha Cannon.

Onswitch managing director Alison Lambert said delegates received a wealth of information and practical tips to adopt in practice to significantly improve the cat owner’s customer experience.

“Cat owners tell us they hate going to the vets; indeed, research shows on average cats present half as often as dogs,” she said.

“By ensuring our practices feel cat-friendly, we can demonstrate to owners we understand and are working to help overcome their challenges.

“This can be as simple as separating cat and dog waiting areas and providing elevated shelving for carrying boxes, married with a practice-wide protocol for addressing, handling and treating cats in a feline-friendly way.”

Onswitch is now planning similar events across the country throughout September and October. To find out more, visit

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