SPVS and VPMA have secured the services of John Lewis human resources and main board director Tracey Killen to open their congress on January 31.
SPVS and VPMA have secured the services of John Lewis human resources and main board director Tracey Killen (pictured right) to open their congress on January 31.
With pressure on customer loyalty and a tightening of purse strings, the retailer faces similar challenges to the veterinary industry.
The John Lewis group had a record-breaking Christmas period with December 27 sales topping £35m, so practices are being urged to attend the conference to hear Tracey’s take on what vets can learn from the retail giant.
Tracey is no stranger to the veterinary world, being the wife of practitioner Richard Killen, owner of the Highcroft Vet Group.
Tracey is the plenary speaker on January 31, and shortly after joins accountant Mark Beaney in a session on remuneration and bonuses.
After lunch, Tracey takes part in the Leading Your Team stream alongside US training and development expert Katherine Eitel. The two will explore the common themes of high-performing teams.
The full programme and online booking can be found at www.vpma-spvs-events.co.uk/congress. The congress is open to everyone, including non-members, with substantial discounts for group bookings.
Practices are urged to book soon to guarantee their place.