Veterinary surgeons and vet nurses are invited to sign up for the 2015 SPVS/VPMA Congress, which will have more than 30 speakers from outside and within the veterinary profession.

A major theme will be The Client Journey, looking at the importance of a customer-focused approach at the heart of effective business and management training.

The event, which returns to Celtic Manor Resort in Newport, Wales on January 22, 23 and 24, is the largest veterinary management congress in the UK.

Speakers include broadcaster, author and psychiatrist Max Pemberton, who heads the stream on mental health, and Michael Pagnotta, Celtic Manor’s head of learning and development, who will share his experience of training staff to deliver five star service.

Brian Faulkner, Alan Robinson, Nick Steele and Alison Lambert will deliver new material and the seminars will be full of case studies, with many vets, nurses and practice managers sharing their experiences.

Two American guests will be among the speakers – Ian McKelvie, an internationally recognised leadership expert who advises companies across the globe, and veterinary business consultant Bashore Halow.

The equine management stream will be repeated, with talks tailored specifically to equine business issues, including Chris Pearce, on winning back dental work, and Steve Headon, from Moore Scarrott, on equine benchmarking.

BBC presenter, explorer and acclaimed speaker Monty Halls will kick off the event at the opening ceremony. Mr Halls, an ex-Royal Marine, is passionate about leadership, team dynamics and the effects of stress and pressure on the human animal.

The Bogus Brothers will return as the band for the banquet and the Thursday night networking dinner promises, once again, to be a fast, furious and fun way to meet new people.

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