Ian and Jacky Macqueen (centre, immediately behind sculpture) with some of their successful team.
Ian and Jacky Macqueen (centre, immediately behind sculpture) with some of their successful team.

A vet practice described as “superb” with “the most motivated team possible” has become the first in the UK to be awarded five “outstanding” classifications in a single visit by RCVS Practice Standards Scheme (PSS) assessors.

Macqueen Veterinary Centre in Hopton Park, Devizes, Wiltshire, was established by Ian and Jacky Macqueen in 1990 and moved into purpose-built premises providing referral and general veterinary care for companion animals on the edge of Devizes in 2000.

In one visit, the practice, which also recently achieved hospital status, received an “outstanding” classification for:

  • team and professional responsibility
  • client service
  • patient consultation service
  • diagnostic service
  • in-patient service

The RCVS confirmed it was the first practice to gain five “outstanding” classifications in one visit.

‘Superb’

Richard Killen, the PSS assessor who carried out the awards inspection, said in his report: “This was a superb practice that was incredibly well-organised and with the most motivated team possible.

“Everyone spoken to was so passionate about the tasks they carried out and were very keen to improve every aspect of the practice.

“The whole team had embraced the awards in a fantastic way.

“This was a referral practice that carried out a very high level of veterinary surgery and it was a real credit to the two partners, Jacky and Ian Macqueen, who had obviously worked incredibly hard to achieve such a great result.”

The awards will be presented at the BVNA conference in October.

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