Staff at a Lincolnshire practice have made a clean sweep in collecting all five “outstanding” awards open to it under the RCVS Practice Standards Scheme (PSS).
Animates Veterinary Clinic, a vet practice with clinics in Thurlby and Market Deeping, is only the third veterinary practice in the country to achieve this.
Animates Vet Rebecca Kuttel said: “We wanted to enter the awards to make sure we were doing everything we possibly could to offer the highest standard of care to our patients and their owners.
“Preparing for the assessments required a great deal of work, and assessment days were intense, but we are proud and delighted to have achieved ‘outstanding’ across the board.
“We hope this recognition gives our clients the reassurance of knowing their much-loved companions will receive the best possible care from our team when they come to us.
“It’s a perfect start to 2017.”
RCVS assessors awarded the practice “outstanding” classifications in:
- team and professional responsibility
- client service
- patient consultation service
- in-patient service
- diagnostic service
The new PSS was introduced by the RCVS in 2015 and is a voluntary initiative with veterinary practices putting themselves forward for assessment in key areas of their work. Animates completed its assessment in November 2016.