A nationwide survey of vets by the British Veterinary Association (BVA) reveals 98% of respondents believe their clients’ behaviour is influenced by what they find online.

Four in 10 vets said owners’ online research was unhelpful, with only 6% of pet vets finding it helpful.

The BVA’s Voice of the Veterinary Profession survey of nearly 700 vets working with companion animals also reveals skin conditions are the most common reason for pet owners to visit their vets, with 70% saying this is one of the most common problems they see. Other common problems include gastrointestinal disorders, such as vomiting, diarrhoea and digestive problems, (mentioned by 54%) and musculoskeletal problems, including lameness (45%).

More than 80% of these pet vets have clients who bring their pets in later than they should. Early treatment is often vital in preventing more serious health concerns.

Of the 81% who had seen animals they felt should have been presented earlier, most suspected financial reasons and a lack of understanding were behind the delay. Attempts to self-diagnose and treat pets – through medication kept at home, bought online or in supermarkets – were also reported as problems.

One vet who completed the survey commented: “‘Dr Google’ often results in owners misdiagnosing conditions, followed by the client being led to believe there is a cheap and effective ‘treatment’ obtainable online or from a pet shop… thus animals suffer far longer than need be.”

Another vet told how a client had checked Google on a mobile phone during his consultation with the vet and how another client had refused an operation on her dog “only to come back with the dog minutes later in a blind panic because the internet had agreed with my advice.” This vet commented:
“It is frustrating that some people appear to genuinely believe a veterinary degree and a quick search on Google are the same thing.”

BVA president and small animal vet Robin Hargreaves said: “It worries me to hear so many people are relying on guesswork or unverified internet sources for health advice for their pets. While there is some useful information about pet behaviour and health available online, particularly from the established animal charities, the best source of information for animal health concerns will always be your vet who knows your pet.

“Given the number of animals with skin problems I see in my own practice I’m not surprised to hear how common they are. I’d strongly encourage owners to visit a vet early if their pet is scratching or licking itself a lot or showing other signs of skin discomfort

“Issues such as parasites, fungal infections and allergies are often easily treated, but are difficult for owners to diagnose accurately at home. The outcomes are often good if they’re brought in early, but can develop into more unpleasant conditions if left untreated.”

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