The Consulting Nurse
PROVIDER: KEYSTONE CONFERENCE & EVENT MANAGEMENT L
- SubjectCustomer Service
- SpeakerContributors: Brian Faulkner, The Colourful Consultancy & Clare Hemmings, Royal Canin
- Date18/05/2016 - 9:30 am - 4:30 pm
- Price£190 - 265
About this course
Brian Faulkner’s consultation courses for vets are very popular and we are frequently asked by practice managers and nurses if we could create a similar course for nurses who run consultations. Here it is, combined with a practical session on the content, design and marketing of nurse consults. Brian will look at the different types of nurse consultation and explore common issues and communication strategies which will deal with each. The theory is brought to life with examples from Brian’s own experience of running a successful practice and from his one to one training sessions at a wide number of practices. You will learn the psychology of client satisfaction as well as top tips on how to work effectively with other nurses, your manager, and of course the vets…. plus the importance of keeping to time!
Clare Hemmings will run through some options for nurse clinics from weight watching to managing diabetes; animal behaviour to geriatric care, with tips on how to promote them, run them and measure outcomes in terms of increased compliance, vet appointments or client loyalty.
Who will benefit: Any nurse running consultations or leading their nurse consult team. Member rates offered to BVNA.