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The Colourful Consultation

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Price: FREE

New Road




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The Colourful Consultation talk explains the system of skills, knowledge and attitudes that allow us to achieve these four outcomes on time by breaking the consultation into five crucial stages: The Client stage, The patient stage, The PDS link, The concensus conversation and The business end.  Each stage is discussed in terms of the specific behaviours and communication strategies that enable us to achieve optimal clinical, client and financial outcomes. The model is brought to life with examples from Brian’s own experience of running a cluster of successful veterinary practices as well as sitting in on over 2,000 consultations.  Specifically  the  model  helps  vets  deal  with  the  inherent  tension  that  comes  with  trying  to keep colleagues, clients and bosses happy all at the time. Veterinary professionals will learn the psychology of client satisfaction as well as top tips on how to liaise with receptionists, nurses and other vets, and keep to time!  A key feature of this workshop is how a veterinary professional’s clinical orientation (their preferred diagnostic- therapeutic strategy) relates to achieving each of the four outcomes as well as their long term financial productivity. Suitable for vets, veterinary nurses and practice managers!  This meeting is kindly sponsored by MSD Animal Health

FREE to BSAVA Members, Non Members £25 inc VAT

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