Transforming a group of highly talented individuals into a high-performing team is a common challenge in veterinary practices large and small. It requires considered leadership, but also the ability to understand that, sometimes, the best thing to do is nothing at all.22 mins
Innovation is the word on everyone’s lips these days. But what does it mean, and are veterinary practices potentially missing a huge opportunity?
It is easy for vets and VNs to see the value of microchipping because they perform the procedure on a daily basis. But do clients see the value, too? VBJ reminds practices what they can do to overcome the barriers and maximise the business opportunities.
A wide range of tailored diets is now available to suit the different breeds, sizes and activity levels of the canine companions we now see as part of our families. But one company has taken this to a whole new level – meet tails.com
Few other practices better reflect the near exponential growth of the UK referral sector than North Downs Specialist Referrals. The Surrey hospital has trebled in size in its 15 years – a tale of sustained success and one that echoes a wider story…7 mins
The telephone is still the main way clients contact their veterinary practice, but times are changing fast. Online appointment booking and live chats are just the tip of the iceberg, and practices looking to stay ahead need a strategy covering all the options…
Setting up a veterinary practice can seem like the easy part when compared to developing a successful strategy for growth. Alan Robinson explains how to take the pain out of the process by following five golden rules …
Have you been promoted to head up a team, perhaps to replace someone who has left or because the business is growing? Do you feel overnight your responsibilities have changed, but you haven't had training in the skill sets you need? This is accidental leadership…
Climate change and increased pet travel have created a perfect parasitic storm for the UK’s companion animals. Old foes like fleas and endemic ticks, along with emerging threats, are putting pets at ever-greater risk – so which products and advice should practices offer to help even the odds?39 mins
Pet nutrition is changing fast and UK practices run the risk of being left behind if they don’t adapt. Significant advances in nutritional science and technology have led to improved therapeutic and wellness diets – how can your practice make the most of these new opportunities?
Many lessons can be learned by those in business from the world of top-level sport – a fact VBJ was reminded of when we sat down with the woman who skippered the Great Britain’s hockey team to golden glory at the Olympics in Rio …
Having practice staff in uniform not only enhances a brand with clients and wherever else employees are seen, it also provides a perk in that it saves employees’ own clothing from wear and tear. But, as might be expected, rules and regulations exist that surround the provision of a uniform if it’s to be tax deductible …
Wildbore Vetstop sounds like it might be a rather intriguing, perhaps even slightly dangerous, place to work. But what’s in a name? Not a lot, as VBJ discovered last month when we headed north to hear another independent success story…
“I will work to ensure every nurse working at Medivet feels valued and empowered to reach his or her full potential” – RVN Sarah Robinson.
So much data is available in the modern veterinary practice that sometimes it can seem difficult to see the wood for the trees. But by measuring the metrics that matter, this wealth of data has the power to transform your practice into a lean, mean profit-making machine...32 mins
One in every three small animal consults is preventive1. When supporting products and services – such as parasite control and neutering – are combined into the mix, that can add up to a vital profit stream. So, what can practices do to make the most of it?
The second of VBJ’s Fast Forward features is the story of Vet Dynamics – a veterinary business consultancy that has helped hundreds of owners ensure their practice is run as effectively and efficiently as possible.
A first opinion hospital practice on the edge of Epping Forest, with in-house CT and MRI, and a dedicated radioiodine unit in nearby Harlow, the practice has certainly branched out in recent years...
Triage app founders believe their business will bring significant benefits for animal welfare, while improving vets’ work-life balance.5 mins
We’ve been on quite a journey – from conception, through early parenthood, to balancing work with the needs of school-aged children. But what does all of this mean for us as professionals and a service industry?