The UK’s largest small animal veterinary group has started an out-of-hours trial at three of its practices to offer clients “more convenience”.
Clients at sister practices in the group will be able to use these facilities and, if the trial proves to be successful, the service could be rolled out across the group.
Kirsty Bridger is joint venture partner and a practising vet at Vets4Pets’ Rayleigh practice, which began offering out-of-hours care for the first time on March 9.
She said: “We have been telling our clients about 24/7 for the past few weeks and we have only received positive responses. The perceived increase in level of service has been so well received and customers are delighted we will be offering out-of-hours services with no extra charge.
“This is about listening to what our clients need and providing them with more convenience and excellent service however and whenever we can.”