Leading UK emergency and critical care (ECC) provider Vets Now is to open a state-of-the-art, 24-hour pet accident and emergency referral hospital.

Vets Now chairman Richard Dixon.
Vets Now founder Richard Dixon said the 24-hour referral hospital in Manchester will enhance access to ECC in the UK for vets and pet owners.

Due to open in November, the Manchester facility will provide an emergency service for practices throughout the area.

Up to 30 jobs will be created through the launch, adding to existing Vets Now referral hospitals in Glasgow and Swindon.

Engaging with local practices

Vets Now founder Richard Dixon said the investment demonstrated the company’s commitment to continually developing clinical standards and enhancing ECC accessibility in the UK for vets and pet owners.

“The hospital will enable us to engage and work closely

with practices in the area, allowing them to refer emergency cases day and night,” he said.

“We will provide a personalised service for practices, where they can access our team of dedicated vets and nurses to telephone for advice, transfer a critically ill patient or send an emergency directly to us, to avoid disrupting a busy schedule in their own practice.

“Our strategy also underlines our commitment to investing in clinical excellence and increasing access to our expertise in ECC.”


Vets Now has also made two significant appointments to coincide with the hospital’s launch.

John Williams will be national surgical lead and spend his time between undertaking clinical work at the Manchester hospital and providing support and leadership for the Vets Now surgical teams nationally.

Prof Williams has had a distinguished career in academia and laterally in private referral practice, and is renowned for his contribution to soft tissue surgery in the profession.

Louise O’Dwyer will be clinical support manager and support the strategic growth of the hospital, having spent 15 years in private referral practice in Manchester.


Dr Dixon added: “We are delighted and excited John and Louise are joining us. Their combined experience will be a key asset in allowing us to deliver such an advanced emergency service for pets and vets in Manchester, while giving us greater strength and depth to continue steadily growing.”

Prof Williams said: “Vets Now has built a strong reputation as a pioneer in the delivery of ECC in the veterinary profession and it’s an exciting time to join during this period of considerable growth and investment in 24/7 emergency/speciality hospitals.

“My role as national clinical lead will see me providing leadership and support to our surgical teams across the UK as we continue to drive clinical excellence, while also seeing surgical cases in our Manchester hospital.”

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