Practice managers with CVS are to benefit from the group’s first dedicated in-house training programme created specifically to help these key practice team members develop their leadership and operational skills.

CVS HR director Helen Wiseman says practice managers play a “crucial role” in veterinary clinics.

The six-day modular training programme entitled “Aspire” is set to run in Autumn 2015 and will cover a wide range of practice-management related topics, including:
  • HR
  • staff management
  • commercial thinking
A management consultancy has been engaged to run sessions on key management development areas, including planning and time management, while a session on stress and wellbeing called “Mental Health First Aid (Lite)” is being run by an organisation that specialises in helping businesses manage workplace stress.

CVS HR director Helen Wiseman explained: “Practice managers play a crucial role in our clinics and, increasingly, require skills and knowledge across a bewilderingly wide range of subjects. We know that, across the sector, they can also sometimes feel that their specific development needs are not being met.

She added: “In discussion with a number of our senior practice managers, we have developed a range of content we believe will be highly relevant to them and that will help them excel in the key operational areas of their day to day work.”
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