The British Veterinary Association (BVA) has partnered with a debt specialist to help practice members deal with bad debt for a reduced rate.

According to the association, Quest Debt Recovery is offering BVA members more than 50% savings on commission.
Quest – which specialises in the recovery of bad debts, slow paying customers and disputed accounts in the veterinary sector – has a “good understanding of the relationship between practice and animal owners”, said the BVA, and can recover small or large amounts of debt for practices.
BVA president Robin Hargreaves said: “Bad debtors blight veterinary businesses up and down the country and while every practice has its own way of dealing with the issue, our members services group felt a responsible yet robust debt recovery service offered under the right conditions would add value to the BVA membership package.”
Quest debt recovery services include:

  • No collection, no fee’ debt recovery with a low commission rate fixed at 10% on recovered debt instead of the standard 25%;
  • No trace, no fee’ tracing service at a fixed fee of £25 plus VAT when a debtor is successfully traced, instead of £30-40; and
  • County Court administration provided for £50 plus VAT where the debt value is less than £600, instead of the standard £100.

Existing customer Victoria Lee, who is also an RVN and practice manager at Chantry Vets in Wakefield, said she has been using Quest Debt Recovery for more than a year.

“It is efficient, provides free tracing facilities and sends good demand letters,” she said.
“The majority of the debts we send are small amounts of around £50 to £120. Most commonly, these are unpaid consultations and euthanasias. Quest offers quite a personal service for a debt collector and, from a practice point of view, is easy to correspond with via email or telephone.”
To get access to the exclusive rates, BVA members should visit the Quest website or telephone 01789 207 410 and have their membership number to hand.

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