Animal health wholesaler Trilanco has been crowned ETN Trade Supplier of the Year at the 2012 BETA Business Awards.
According to judges and nominators, Trilanco is “an easy company to deal with” with good stock levels, excellent customer service and “friendly staff with a ‘can do’ attitude“.
Managing director Martin Balmer said: “We are so proud to win this award. We were really pleased to be nominated … and we were overwhelmed when our name was read out. Everyone in the company is absolutely delighted.”
The company boasts a number of initiatives to help its retail customers, while the whole team receives ongoing product training to ensure that they can help anyone who calls.
“We continually invest in our internal infrastructure too,” said Mr Balmer. “We’ve introduced barcode scanning to help ensure order accuracy levels are high, developed our own in-house software to allow customers to search by keyword, manufacturer or product code, and we’ve recently installed a new fibre optic cable to ensure our eshop is fully supported.
“We are regularly told that we’re the friendliest team around, and that’s something we are really proud of, and something we think our customers really appreciate,” he added.
Trilanco supplies more than 9,000 products across the UK and beyond to a range of retailers from tack shops to country stores. It also distributes a number of own brand products such as Z-itch (the pour-on treatment for sweet itch), Easidri grooming towel and Easidri High Performance Cooling Coat.
- For more about this company, visit www.trilanco.com or call 01253 888188.