Team harmony is on the agenda at an upcoming regional meeting of the VPMA.
Veterinary coach and mentor Carolyne Crowe is one of two speakers at the VPMA Joint Avon, Somerset, Devon and Cornwall meeting to be held on September 23 in North Tawton.
Mrs Crowe will be sharing her insights on one of the practice manager’s most common challenges – integrating the varying personalities of staff so they work well together and form an effective team.
She will introduce a tool to help managers and team leaders recognise and appreciate individuals’ psychological make-up and how best to manage and work with them.
The meeting will also host an update and Q&A session on the re-launch of the Practice Standards Scheme, due towards the end of 2015.
Renay Rickard is one of two VPMA Council practice standards group representatives on the RCVS practice standards group, which is responsible for the setting and reviewing of the scheme’s standards, rules and inspection protocol.
The meeting kicks off at 2pm at the North Park Veterinary Group’s North Tawton premises and runs until 4.30pm, including a networking session.
On the same day in Upminster, VPMA’s new regional organiser for Essex, Liz La-Page, will hold a meeting titled “The Customer Journey… How easy do you make it for people to recommend you?”
Onswitch’s Kirstie Faulkner will lead the session, looking at each touch point on the customer journey and highlighting what practices can do to help animal owners find them, choose them, stay with them and ultimately recommend them.
The meeting will be held at the Thames Chase Visitor Centre in Upminster from 7.30pm to 10pm.
- Registration forms can be obtained at www.vpma.co.uk/education/cpd.html or by telephoning the secretariat on 07000 782324.
- The sessions cost £12+VAT for VPMA members and £18+VAT for non-members.