The second Cx Congress – the only national CPD event dedicated to the unique needs of customer experience professionals – will take place on 25 June at East Midlands Airport.

agenda
Cx Congress agenda.

The agenda features expert speakers, workshop sessions and an exhibition. The theme of the day is “How to…”, with six interactive sessions each exploring a different, yet complementary, aspect of customer care.

Personality types

Among the internationally respected experts taking part are Carolyne Crowe, who will look at how we can improve the customer experience by understanding the different personality types of our clients, and Yolande Jansen, who will explore the crucial role of body language in communication.

In addition, two interactive sessions delivered by the National Theatre promise to deliver “genuinely different CPD”.

Early bird

Delegates can purchase tickets at 2015 prices until the end of January only – single tickets are held at £165 + VAT, with the practice pack of four tickets offering “unbeatable value” at £130 + VAT per person.

  • For more information on the Cx Congress, the Cxclub of which it is a part, or to book tickets, visit www.cxclub.care/cx-congress or call 01476 565343.
View your activity >

Leave a Reply

Be the First to Comment!

Notify of
avatar

wpDiscuz

related content

A shorter exhibition will allow a “pure focus” on CPD on the final day, says the association, offering “exciting new education opportunities” for delegates.

3 mins

A graduate programme to develop the next generation of vets is set to more than double its intake of recruits six months after launch.

4 mins

Sara Pedersen reviews the 2nd International Hoof Trimmers Conference, which took place at Legoland in Denmark.

16 mins

Jack Reece discusses the importance of student vets gaining job experience and how some colleges fail to prepare them.

18 mins

More than 100 volunteers have been recruited to trial the RCVS’ proposed outcomes-based system of measuring and recording learning and development.

4 mins

UK-based vets and VNs are being offered the opportunity of working at a flourishing new practice on the west coast of India as it seeks to expand its team.

2 mins