The second Cx Congress – the only national CPD event dedicated to the unique needs of customer experience professionals – will take place on 25 June at East Midlands Airport.

agenda
Cx Congress agenda.

The agenda features expert speakers, workshop sessions and an exhibition. The theme of the day is “How to…”, with six interactive sessions each exploring a different, yet complementary, aspect of customer care.

Personality types

Among the internationally respected experts taking part are Carolyne Crowe, who will look at how we can improve the customer experience by understanding the different personality types of our clients, and Yolande Jansen, who will explore the crucial role of body language in communication.

In addition, two interactive sessions delivered by the National Theatre promise to deliver “genuinely different CPD”.

Early bird

Delegates can purchase tickets at 2015 prices until the end of January only – single tickets are held at £165 + VAT, with the practice pack of four tickets offering “unbeatable value” at £130 + VAT per person.

  • For more information on the Cx Congress, the Cxclub of which it is a part, or to book tickets, visit www.cxclub.care/cx-congress or call 01476 565343.
View your activity >

Leave a Reply

Be the First to Comment!

Notify of
avatar

wpDiscuz

related content

TV presenter and naturalist Chris Packham has urged companion animal vets not to “talk down to” clients and understand they are not just treating pets, but also their human owners.

5 mins

Byre Vets in Werrington, Peterborough, Cambridgeshire is the latest to be added to a network of practices located in the nearby towns of Oundle, Thrapston, Corby and Stamford.

4 mins

Leeds-based Beechwood Veterinary Group is inviting pets to free nail clipping clinics to raise money for a local rescue fund that helps pay for the treatment and care of strays.

5 mins

The corporate group has acquired Valley Vets, a four-branch practice with sites across Cardiff and the South Wales Valleys.

3 mins

The Veterinary Christian Fellowship is to explore pain management in companion animals via a CPD session at the University of Bristol's vet school in May.

1 mins

Insurance provider Petplan is to become the new sponsor of Channel 4’s prime time programme stream Pets on 4.

1 mins