Mill House Veterinary Surgery and Hospital has been judged as outstanding by the RCVS.

Mill house vet Rhiannon Jones.
Mill House vet Rhiannon Jones.

The Norfolk clinic was invited to take part in a practice standards scheme pilot of new higher awards in December 2015 and achieved top level in all categories it was assessed in. These were:

  • patient care
  • client experience
  • diagnostic imaging
  • laboratory and clinical pathology

Across all categories assessed, the highest scores were in pain management, diagnostic imaging, dentistry, infection control and laboratory and clinical pathology.

Gold standard

Mill House Vets is the only practice in west Norfolk to achieve the accreditation. In addition, it remains the only west Norfolk veterinary hospital to offer laparoscopy surgery and is also an International Cat Care gold standard cat friendly practice.

Lead vet Sarah Colegrave said: “We are absolutely delighted and incredibly proud of our team. This award looks at what goes on behind the scenes and is a measure of our standard of care for our patients and their owners.

“Highlighting the individual care we give to keep our patients comfortable is particularly rewarding. We are looking forward to building on this success to offer an even higher standard to clients old and new.”

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