Following a successful pilot scheme, Agria Pet Insurance is set to launch its new eClaims system for all UK veterinary practices from December 1, 2014.

Agria says it is “delighted” to be part of the paperless insurance claims revolution.

The eClaims system is just one in a series of initiatives
the specialist pet insurer is introducing to make pet insurance easier to manage and more beneficial to veterinary practices and policy holders.

According to the Swedish insurer, eClaims makes the process of claims handling faster, more accurate and more efficient for both vets and their clients by replacing the submission of paper-based claims with a sustainable and fast online process that links practice management systems directly with Agria’s claims team.

Powered by the VetEnvoy system (compatible with most practice management systems), eClaims creates a “seamless, secure link” between practice management software and Agria.

Once an Agria claims handler starts assessing the claim, a notification is sent to the veterinary practice to let them know it is being processed – a unique feature of eClaims – and when the outcome is finalised, a further notification is sent to the vet to notify them of the result.

Medivet senior partner Kevin Morris, who was involved in Agria’s eClaims pilot, said: “VetEnvoy has made the processing of claims fast and efficient as it has removed the need for paper. This makes settlement significantly quicker, plus it allows my nursing staff to focus on nursing as opposed to administration.”

Wendy Roberts, claims manager at Agria Pet Insurance said: “We are delighted to be part of the paperless insurance claims revolution, thus supporting veterinary practices to process claims faster, free-up practice staff and speed up the settlement of claims.”

  • As underwriters of Kennel Club Pet Insurance and Governing Council of the Cat Fancy (GCCF) Cat Insurance, Agria’s eClaims solution supports claims from those policies in addition to Agria Pet Insurance policies.
  • To find how your practice can join eClaims from Agria, email
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