The opening of support office.
The opening of Pets at Home Group’s new support office.

The rapidly expanding Pets at Home Group has moved its support office base to new premises big enough to house its 140-strong team and accommodate future growth.

Formerly sited in Kingston Lisle near Wantage in Oxfordshire, the office has relocated to the historic quarter of Churchward in Swindon, located in the original wheelhouse of Isambard Brunel’s railway works.

Improve services

The Pets at Home team is hoping its new setting will improve the services it provides to its 400-plus veterinary surgeries across the UK.

Chief executive Sally Hopson said: “We are delighted to have finally found our ideal new office in the beautiful Isambard building.

“The location offers good transport links, local amenities and helps us utilise current and future technologies, while also accommodating further future growth within our support team.

The new premises have more than 17,000 sq ft of floor space and the layout has been designed to ensure all support office teams can work together to improve workflow and encourage cross-functional activities.

Agile working

“Adding to this, we will also be working mainly on laptops to enable agile working, so our colleagues can move around more to work together and not feel stuck to their desks, added Ms Hopson. “We have made sure there are plenty of meeting rooms and break-out areas for our colleagues to discuss ideas in a comfortable, but professional, environment.

“The new office has improved IT infrastructure, which means we are using new software and can improve the service we provide for our partners.

“And, as always, our colleagues’ pets will be welcome in our new support office. We are a company that puts pets first, after all.

“With a better working environment and enhanced technologies, we can continue to recruit the best talent and offer expert support to our joint venture partners and their teams for many years to come.”

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