The VPMA has opened access to one of its most popular management update webinar recordings as a “Christmas gift” to non-members.

Mike Brooks
Webinar presenter Mike Brooks, DSL’s specialist veterinary credit control advisor.

“Debt management: prevention is better than cure” is available to listen to on demand and is presented by Mike Brooks from veterinary-specialist debt recovery agency DSL.

Particularly vulnerable

VPMA president Renay Rickard said: “Debt can affect any business, but because of the role vets play as care-giver in an emotionally based animal-owner relationship we are particularly vulnerable.

“This is commonly brought up by members at our regional meetings and events, and it’s a real dilemma for them how to juggle being strict with payment policies against owner expectations and misperceptions of the cost of veterinary medicine.

“The feedback on this webinar has been very positive. Mike gives clear guidance on how to set up payment protocols that will minimise debt in such a way that maintains the client-practice relationship.”

Recover existing debts

She added: “There’s also information on how to recover existing debts. It makes sense to prioritise tackling this issue as if we’re not paid then can’t deliver the service we are expected to and our patients need.

“We’re pleased to open this webinar to all practices as a Christmas gift and hope it will also highlight the support available through VPMA membership.”

  • Visit www.vpma.co.uk to access the free webinar, “Debt Management: Prevention is better than cure”.
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