Queries about the RCVS Code of Professional Conduct and its supporting guidance can now be raised with the Royal College’s advice team until 7pm, thanks to an extended hours trial.

The trial will run for three months, during which calls will be taken from 9:15am-7pm, Monday to Friday.

The closing time of 7pm was chosen because research conducted by RCVS and the Society of Practising Veterinary Surgeons (SPVS) determined it to be the average closing time for UK veterinary practices.

The professional conduct department receives an average of 7,500 calls and around 2,000 written requests each year, and the professional standards advice team aims to provide clear, concise and consistent advice to help both vets and RVNs understand their professional responsibilities and support compliance with the code. 

Standards and advisory manager Laura McClintock said: “The aim of the trial is to determine if the profession would take advantage of these extended hours and, therefore, if our team should permanently extend its operating hours to provide a better service to the profession.

“However, it must be remembered that this is not an emergency service but an extension to our standard service, and advice during the extended hours will not necessarily be any more immediate than at any other time during the day because it may need further research or input from members of the standards committee.”
  • To contact the professional standards advice team email profcon@rcvs.org.uk or call 020 7202 0789.
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