The British Veterinary Association has produced a set of client leaflets to help explain important issues such as the cost of veterinary care, the benefits of pet insurance and how to choose a veterinary practice.
The British Veterinary Association (BVA) has produced a set of client leaflets to help explain important issues such as the cost of veterinary care, the benefits of pet insurance and how to choose a veterinary practice.
Based on the results of the BVA’s member research project – “Your BVA, Your Say” – the leaflets aim to help with the challenge of educating and raising awareness amongst the general public about the realities of veterinary practice to improve public perceptions of the profession.
- The cost of veterinary care explained illustrates what goes into providing the service that is on offer to clients and their pets and the cost of providing that service.
- How to choose a veterinary practice gives advice about choosing a practice and briefly discusses how practices work, including 24-hour cover.
- The benefits of pet insurance briefly looks at the concept of pet insurance, the benefits, the types of policy available, common exclusions, and other essential information. It also help to address some of the most common misconceptions that lead to claims to the Financial Services Ombudsman (FSO), as pet insurance is one of the most hard-fought and sensitive areas of complaint that the FSO sees.
BVA president Peter Jones said: “Challenging, educating and raising public awareness is an area the association will now focus on.”
“Our members in practice are feeling the pressure of negative public perceptions often caused by a lack of understanding about the hours vets work and the reasons behind veterinary fees. There was a very strong call from members for the BVA to do more to represent members of the profession to the general public.
“I am pleased to announce these leaflets as an important step forward and urge vets to make them available to clients in their waiting room or reception areas.
“The leaflets can be a good opener for all staff in the practice to engage clients about the services that are on offer, and an opportunity to build confidence in the relationship based on a better understanding of what vets do and how their fees are structured.”
- These and any future leaflets can be downloaded, free of charge, from www.bva.co.uk/public.