CPD modules by Chunk Training are the latest to be made available on Vetacademy – a service offered by online content supplier Vetstream.
Developed by a veterinary surgeon to meet the needs of her own practice team, Chunk Training is primarily aimed at front desk staff.
Each module is delivered in a focused “chunk” of 20 minutes, with topics covered including the financial aspects of veterinary practice life – such as pet insurance and debt control – and the development of client care skills, including communication, bereavement and handling complaints.
Chunk Training founder Liz Watkins explains: “I developed the modules to meet the need in my three practices to work towards excellence in client care and to achieve a consistent understanding of practice policies across the whole veterinary team.
“I wanted the training to be delivered in a way every single team member could easily access, understand and record – despite variations in rotas, holidays and sick leave that make training challenging. The result was Chunk Training.”
Managing director of Vetstream G Mark Johnston commented: “The modules offered by Chunk Training cover important, often difficult topics for customer-facing staff, but they’re presented in a way that makes them fun. They are also very good value.
“While the key areas covered are client care and financial matters, modules giving an introduction to ectoparasites and endoparasites, as well as advice on triage and on grading the severity of client calls, are also available.
“We particularly like the fact the modules are highly interactive, with quizzes at the end to enable users to test their learning. All of them are CPD-eligible and users receive a certificate at the end. We are delighted to make them available on Vetacademy.”
In addition to Vetacademy, Vetstream offers clinical reference services – Canis, Felis, Lapis and Equis – which, between them, provide the world’s largest online source of peer-reviewed point-of-care veterinary content.
Its Webpartner service specialises in the development of professional and accessible websites for veterinary practices, and related businesses and organisations.
- For further information on Vetacademy, visit www.vetacademy.co.uk