BVA has appointed Moneypenny as the exclusive provider of telephone answering overflow support for BVA members.

BVA members can experience Moneypenny’s service first-hand with an exclusive two-week, no-obligation free trial.

Last year, in response to the growing number of practices needing outsourced support to help with busy periods, the BVA sought a provider to offer preferential telephone answering services to members.


Stephanie Vaughan-Jones said: “We are really proud to have been chosen as an exclusive provider to members of the BVA.

“We look after the telephone calls for a growing number of veterinary practices and pride ourselves on our personal approach to meeting their specific needs. This partnership further demonstrates our commitment to providing the excellent client service required by practices across the country.”

Selection process

BVA relationship marketing manager Tim Keen added: “Working with the member services group we chose a number of companies to invite to tender and, after a thorough selection process, we have awarded the contract to Moneypenny.”

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