Next day and timed delivery services provided by APC Overnight haveincreased customer service levels for Axiom Veterinary Laboratories.
The company provides animal health testing service for vets throughout the UK and Ireland and uses Exeter-based APC Deadline Distribution to assist it in providing rapid turnaround of test results.
Simon Wootton, Axiom’s business development manager, said: “Our work is time critical because we are providing diagnostic services to veterinary practices that are dealing with sick animals. The APC Overnight network enables us to receive samples in optimum condition and on time. A delay in transporting the samples to us is unacceptable as this can cause problems with analysis and timings.
“Vets are waiting for our results to help them with effective treatments. Therefore, the quality of service provided by the network is paramount to our success.”
According to Mr Wootton, Axiom Veterinary Laboratories Ltd offers high quality diagnostic results as standard; these are in accordance with their stringent internal quality control policy, numerous external quality assessment schemes and our certification to ISO 9001.
Based in Newton Abbot, Devon, the company provides a wide range of clinical pathology services, including biochemistry, cytology, endocrinology, histopathology, haematology, serology, microbiology, radio-immuno assay and polymerase chain reaction testing.
Mr Wootton said: “One of the main benefits of APC is the support of the entire network in providing optimum levels of service. They all pull together to provide high quality, consistent service.
“APC performs track and trace for us and keep us aware of the location of the shipments. This is very useful because if there is a delay with a customer shipping samples to us we can adjust our work schedules accordingly.”
APC Overnight claims to be the UKs largest next day delivery network with more than 125 local depots covering all areas of the country. The network specialises in timed deliveries, offering a choice of convenient morning or afternoon options as well as a Saturday service. APC Overnight collects, routes and delivers more than one million parcels each month.
For more information on APC Overnight, call Jon Barber tel. +44 (0)1753 695200