Ray Girotti

Ray Girotti is the hospital director at Lumbry Park Veterinary Specialists. Ray is also a lecturer in veterinary business studies at the University of Glasgow.
He gained his MBA in 2001 and his CVPM in 1997. He has been in the profession since 1987 and in veterinary practice management since 1995.

January 2020

Seeing double: managing the referral process

The referral process can be a complicated business where the needs of patients, owners and referring practices must all be considered. Here, Ray Girotti explains why managing these dynamics is crucial to successfully performing this juggling act.

26 mins

August 2019

Telemedicine: the genie is out of its bottle

Telemedicine has been with us for many years in one form or another, but recent developments have upped the ante for veterinary practices of all shapes and sizes – so be prepared...

27 mins

June 2019

Towering over everyone else: building a high-performing team

Transforming a group of highly talented individuals into a high-performing team is a common challenge in veterinary practices large and small. It requires considered leadership, but also the ability to understand that, sometimes, the best thing to do is nothing at all.

22 mins

October 2017

Adopting loose-tight approach to build, keep and develop your team

Ray Girotti explains how being tight with standards and expectations, yet loose on how you allow your staff to achieve them, can create the right environment for teams can flourish.

23 mins

March 2017

Our mutual client: choosing referral centre sweet spot

The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.

18 mins

November 2016

Benefits of forging strong links with your supply chain

It can be easy to overlook the value of developing strong supplier relationships. Fitzpatrick Referrals’ business development manager Ray Girotti explains why it pays to work with businesses that support you.

17 mins