With clients able to access many sources of information, tone and nature of conversations with their vet have evolved. This can be a challenge; however, a change of approach can mean clients and clinicians leave the consult happy.

Alison Lambert discusses the opportunities available to practices able to reappraise how they view this mandatory requirement.

Alison Lambert and Mark Harwood take a look at how you can make the best practice financial theory work for you in the real world.

In the first of a two-part series exploring simple, but effective, ways to regain control of your practice finances, Alison Lambert focuses on one fundamental shift that will greatly improve the profitability and sustainability of your business model.

Branding has been described as delivering on a promise made. Here, Alison Lambert asks what your practice can do to ensure it delivers on its promises.

For five days this spring, an intrepid group of Brits abroad attended the North American Veterinary Community 2016 Conference. Among them was VBJ editorial board member Alison Lambert, who explains why more of us should be making the trip.

Retailers understand customer experience is crucial to commercial success. They are miles ahead of us, … more

• In the past, many veterinary managers had not received formal business training. However, the University … more

ALISON LAMBERT issues a rallying call to the profession, believing that now is the time … more

You might think your practice is doing everything right, but are you armed with all … more