Found 15 Customer Service CPD courses


  • Featured: Webinar Plus: Building resilience to the challenges and pressures of practice

    Royal Veterinary College | Online| ££329.00

    Veterinary practices place huge demands on vets – testing their clinical and professional skills on a daily basis. Dissatisfaction and stress, be it occasional or frequent, can make us all sometimes wonder why we became vets in the first place. Building resilience to deal with the inevitable challenges and pressures of practice may not seem [...]

    view details 05/06/2017 - 02/07/2017 12:00 am 17hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Manchester| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 23/05/2017 9:30 am - 12:45 pm 3hrs
  • Supporting Clients Emotional Needs

    Blue Cross | Online| £25.00

    This webinar is aimed at all vet staff who regularly have direct contact with bereaved pet owners. The Webinar will cover: Handling clients with challenging behaviour Mental illness and bereavement Supporting children and families through bereavement Case Studies Practical advice

    view details 23/05/2017 6:30 pm - 7:30 pm 1hrs
  • Avoiding communication pitfalls

    British Veterinary Association |Manchester| £195 - 395

    Apart from an introductory plenary session highlighting the key communication tools, the rest of the day will be spent working in small groups. Christine and Geoff will be accompanied by professional simulated clients, who will provide you with direct feedback and bring a sense of reality to the day. The aim is to make it [...]

    view details 25/05/2017 10:00 am - 4:00 pm 6hrs
  • A 20/20 Vision of Customer Service Success

    MBL Seminars Ltd |London| £240

    The venue of this course will be confirmed upon booking. Poor growth, negative word of mouth, unhappy clients, decreased revenue and an unhappy workforce are the result of poor customer service, can you afford to take that risk? Many industries are investing heavily in their customer experience and they see the benefits and importance of [...]

    view details 07/06/2017 9:30 am - 5:15 pm 6hrs
  • OSCE Practicals for Clinical Coaches

    | Potters Bar, | £99 (Early bird when booking up until 6 months in advance) - 125

    This one day course is an in-depth look at how to support your students as they prepare for their City & Guilds practical exams.  You will look at the exam procedure, recent changes and common causes of failure. As well as looking at the correct techniques for current tasks you will also look at the [...]

    view details 16/06/2017 9:30 am - 4:00 pm 6hrs
  • Nurse Clinics - Putting Them into Practice

    Oncore Online Learning | Online| £169

    Nurse clinics are an integral part of today's modern vet practice. They can do so much for our patients, our clients, and our practices - but how do we ensure they're as well run and effective as they can be? This module will enable you to create clear ideas for planning, implementing, and developing nurse [...]

    view details 26/06/2017 - 07/08/2017 12:00 am 15hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Birmingham| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 05/07/2017 9:30 am - 12:45 pm 3hrs
  • Targeting Weight Management Clinics | One-week online workshop

    Oncore Online Learning | Online| £49

    COURSE SUMMARY Our one-week online workshop will give you the tools and knowledge to run successful, professional and profitable weight management clinics. Resources include an informative lecture, interactive and tutor-guided discussions forums, plus multiple supporting materials, tools and ideas for assisting with your clinics.LEARNING OUTCOMES By the end of this module, successful candidates will be [...]

    view details 10/07/2017 - 17/07/2017 12:00 am 4hrs
  • Communicating with your Canine Client (and their owners)

    University of Nottingham |Loughborough| £295

    This one day workshop provides practical guidance to enhance your interactions with canine clients and their owners. Veterinarian and behaviourist Kendal Shepherd will share advice and techniques applicable to those working in veterinary settings and allied dog professions. This is an interactive workshop where delegates will enjoy extensive hands-on opportunities throughout the day.

    view details 02/08/2017 8:30 am - 5:00 pm 8hrs
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