Found 15 Customer Service CPD courses


  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Cambridge| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 04/04/2017 9:30 am - 12:45 pm 3hrs
  • Facebook Focus

    SPVS-VPMA Events |Belfast | £195 - 275

    A practice’s Facebook page is becoming almost as important as their website as a tool to attract new clients and bond with existing ones. It is the human face of your practice where you can exchange photographs and tips and keep your followers up to date with practice news. Most of your staff will also [...]

    view details 26/04/2017 10:00 am - 4:30 pm 6hrs
  • The consultation process - ensuring both sides understand

    British Veterinary Association |London| £195 - 395

    Virtually everything we do as a veterinary team starts with a consultation. Why are some members of the team much better at consultations than others – bringing clients with them, creating turnover, and at the same time exhibiting less stress? The day will be spent working in small groups in a fun and safe environment. [...]

    view details 09/05/2017 10:00 am - 4:00 pm 6hrs
  • Pain Management for Veterinary Nurses

    |Godmanchester| £99 (Early bird when booking up until 6 months in advance) - £185

    Veterinary nurses are at the forefront of patient care and ideally placed to recognise the signs of acute and chronic pain in small animal patients. This course will aid you in taking steps to recognise and to help manage that pain. We will discuss all aspects from recognising pain, to learning the best drug combinations [...]

    view details 19/05/2017 9:30 am - 4:00 pm 6hrs
  • Head Nurse Congress - TWO DAY EVENT!

    |Towcester| £215 (plus VAT) - £299 (plus VAT)

    Are you a head nurse or practice manager? Or perhaps you’re aspiring to become a head nurse in the future? If so, Head Nurse Congress is the event for you! Back by popular demand, this two day event, sponsored by the Veterinary Practice Management Association (VPMA), is set to cover some of the biggest issues [...]

    view details 20/05/2017 - 21/05/2017 9:00 am - 4:45 pm 12hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Manchester| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 23/05/2017 9:30 am - 12:45 pm 3hrs
  • Supporting Clients Emotional Needs

    Blue Cross | Online| £25.00

    This webinar is aimed at all vet staff who regularly have direct contact with bereaved pet owners. The Webinar will cover: Handling clients with challenging behaviour Mental illness and bereavement Supporting children and families through bereavement Case Studies Practical advice

    view details 23/05/2017 6:30 pm - 7:30 pm 1hrs
  • Avoiding communication pitfalls

    British Veterinary Association |Manchester| £195 - 395

    Apart from an introductory plenary session highlighting the key communication tools, the rest of the day will be spent working in small groups. Christine and Geoff will be accompanied by professional simulated clients, who will provide you with direct feedback and bring a sense of reality to the day. The aim is to make it [...]

    view details 25/05/2017 10:00 am - 4:00 pm 6hrs
  • A 20/20 Vision of Customer Service Success

    MBL Seminars Ltd |London| £240

    The venue of this course will be confirmed upon booking. Poor growth, negative word of mouth, unhappy clients, decreased revenue and an unhappy workforce are the result of poor customer service, can you afford to take that risk? Many industries are investing heavily in their customer experience and they see the benefits and importance of [...]

    view details 07/06/2017 9:30 am - 5:15 pm 6hrs
  • OSCE Practicals for Clinical Coaches

    | Potters Bar, | £99 (Early bird when booking up until 6 months in advance) - 125

    This one day course is an in-depth look at how to support your students as they prepare for their City & Guilds practical exams.  You will look at the exam procedure, recent changes and common causes of failure. As well as looking at the correct techniques for current tasks you will also look at the [...]

    view details 16/06/2017 9:30 am - 4:00 pm 6hrs
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