Found 9 Customer Service CPD courses

  • Featured: Targeting Weight Management Clinics | One-week online workshop

    Oncore Online Learning | Online| £49

    COURSE SUMMARY Our one-week online workshop will give you the tools and knowledge to run successful, professional and profitable weight management clinics. Resources include an informative lecture, interactive and tutor-guided discussions forums, plus multiple supporting materials, tools and ideas for assisting with your clinics.There are lots of courses that can teach you about the nutritional [...]

    view details 10/07/2017 - 17/07/2017 12:00 am 4hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Birmingham| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 05/07/2017 9:30 am - 12:45 pm 3hrs
  • Communicating with your Canine Client (and their owners)

    University of Nottingham |Loughborough| £295

    This one day workshop provides practical guidance to enhance your interactions with canine clients and their owners. Veterinarian and behaviourist Kendal Shepherd will share advice and techniques applicable to those working in veterinary settings and allied dog professions. This is an interactive workshop where delegates will enjoy extensive hands-on opportunities throughout the day.

    view details 02/08/2017 8:30 am - 5:00 pm 8hrs
  • Difficult client encounters: Balance veterinary client satisfaction with your own wellbeing in 30 days

    SkillsTree | Online| £175 plus VAT

    As veterinary staff, we know that effective relationships with our clients are central to the success of our business and good health outcomes for our patients. A significant amount of our job satisfaction also stems from working with people on a daily basis. However there are times when our interactions with client feel extremely frustrating [...]

    view details 08/08/2017 - 08/09/2017 12:00 am 6hrs
  • Using an evidence-based approach in your practice

    University of Nottingham |Loughborough| £720

    Make the most of this fantastic opportunity to understand what evidence-based veterinary medicine is, how you can achieve it practically, and apply it across all aspects of your work. This training has 3 distinct components and will be delivered through a flexible mixture of online tutorials, distance learning and in person workshops with excellent guidance [...]

    view details 01/09/2017 - 02/11/2017 All Day hrs
  • The consultation process - ensuring both sides understand

    British Veterinary Association |Bristol| £195 - 395

    Virtually everything we do as a veterinary team starts with a consultation. Why are some members of the team much better at consultations than others – bringing clients with them, creating turnover, and at the same time exhibiting less stress?The day will be spent working in small groups in a fun and safe environment. Christine [...]

    view details 04/10/2017 10:00 am - 4:00 pm 6hrs
  • Nurse Clinics - putting your ideas into practice

    Oncore Online Learning | Online| £169

    Nurse clinics are an integral part of today's modern vet practice. They can do so much for our patients, our clients, and our practices - but how do we ensure they're as well run and effective as they can be? This module will enable you to create clear ideas for planning, implementing, and developing nurse [...]

    view details 16/10/2017 - 28/11/2017 12:00 am 15hrs
  • Understanding Clinical Audit

    University of Nottingham |Nottingham| FREE

    Clinical Audit, where veterinary surgeons review their practice against standards and identify solutions, is now recognised as an effective mechanism for improving the quality of patient care.  Audit is essential to provide a structure to reflect and change.  

    view details 21/11/2017 8:30 am - 5:00 pm 8hrs
  • Avoiding communication pitfalls

    British Veterinary Association |London| £195 - 395

    Apart from an introductory plenary session highlighting the key communication tools, the rest of the day will be spent working in small groups. Christine and Geoff will be accompanied by professional simulated clients, who will provide you with direct feedback and bring a sense of reality to the day.The aim is to make it a [...]

    view details 28/11/2017 10:00 am - 4:00 pm 6hrs