Found 17 Customer Service CPD courses


  • Clicker Training

    Oncore Online | Online| £129

    Clicker training is a fast, clear, fun way to communicate with animals (and people!). The possibilities are endless! It is based on the scientific principles of learning, and is a humane, positive-only way to teach any learner anything they are physically and mentally capable of, without use of fear, coercion or force. It has been [...]

    view details 20/02/2017 - 13/03/2017 12:00 am 8hrs
  • Avoiding communication pitfalls

    British Veterinary Association |London| £195 - 395

    Apart from an introductory plenary session highlighting the key communication tools, the rest of the day will be spent working in small groups. Christine and Geoff will be accompanied by professional simulated clients, who will provide you with direct feedback and bring a sense of reality to the day. The aim is to make it [...]

    view details 21/02/2017 10:00 am - 4:00 pm 6hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Dublin| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 27/02/2017 9:30 am - 12:45 pm 3hrs
  • Consultations and Client Communication

    Oncore Online | Online| £139

    Vet Nurses and Techs are becoming increasingly responsible for nurse-led clinics, and therefore in directly communicating with and advising clients. Reception staff have to utilise effective communication during most of their working day. But how confident are we in this face-to-face and unpredictable environment? Communication can also have an enormous impact on client compliance and [...]

    view details 13/03/2017 - 10/04/2017 12:00 am 8hrs
  • First and Last Impressions

    Keystone Conference & Event Management |Newbury | £195.00 - 275.00

    ‘Superb course content and delivery…practical and interactive’ Do you ever consciously try to view your reception area through the eyes of a client? Are you making the most of your retail space? Are the marketing messages in your waiting room loud and clear? The reception area is the public face of your practice and it [...]

    view details 15/03/2017 10:00 am - 4:30 pm 6hrs
  • A 20/20 Vision of Customer Service Success

    MBL Seminars Ltd |Leeds| £240

    The venue of this course will be confirmed upon booking. Introduction Poor growth, negative word of mouth, unhappy clients, decreased revenue and an unhappy workforce are the result of poor customer service, can you afford to take that risk? Many industries are investing heavily in their customer experience and they see the benefits and importance [...]

    view details 16/03/2017 9:30 am - 5:15 pm 6hrs
  • Pet Sitting and Dog Walking - Two Day Course

    |Godmanchester| £200

    TWO DAY COURSE - SATURDAY 18TH & SUNDAY 19TH MARCH 2017 - 10.00 TO 16.00 EACH DAY Are you thinking of setting up your own pet sitting or dog walking business? Are you unsure about how to get started? Need some guidance with legal aspects, marketing, bookkeeping and general day-to-day running of your business? If [...]

    view details 18/03/2017 - 19/03/2017 10:00 am - 4:00 pm 12hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |London| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 21/03/2017 9:30 am - 12:45 pm 3hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Cambridge| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 04/04/2017 9:30 am - 12:45 pm 3hrs
  • The consultation process - ensuring both sides understand

    British Veterinary Association |London| £195 - 395

    Virtually everything we do as a veterinary team starts with a consultation. Why are some members of the team much better at consultations than others – bringing clients with them, creating turnover, and at the same time exhibiting less stress? The day will be spent working in small groups in a fun and safe environment. [...]

    view details 09/05/2017 10:00 am - 4:00 pm 6hrs
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