Found 16 Customer Service CPD courses


  • CPD Actif: Mountain, What Mountain?

    CPD Actif |Samoens| £795 -

    CPD Actif: Active Learning, Personal Development & Adventurous Training Mountain? What Mountain? Motivation for Motivators This course is for anyone who needs motivating or needs to motivate others, be they staff, colleagues, partners, clients, suppliers, friends or loved ones. It’s all about maps; the first map is Daniel Pink’s MAP of motivation – mastery, autonomy [...]

    view details 23/01/2017 - 28/01/2017 All Day 32hrs
  • OSCE Practicals for Clinical Coaches

    | Potters Bar, | £99 (Early bird when booking up until 6 months in advance) - 125

    This one day course is an in-depth look at how to support your students as they prepare for their City & Guilds practical exams.  You will look at the exam procedure, recent changes and common causes of failure. As well as looking at the correct techniques for current tasks you will also look at the [...]

    view details 10/02/2017 9:30 am - 4:00 pm 6hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Edinburgh| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 16/02/2017 9:30 am - 12:45 pm 3hrs
  • Clicker Training

    Oncore Online | Online| £129

    Clicker training is a fast, clear, fun way to communicate with animals (and people!). The possibilities are endless! It is based on the scientific principles of learning, and is a humane, positive-only way to teach any learner anything they are physically and mentally capable of, without use of fear, coercion or force. It has been [...]

    view details 20/02/2017 - 13/03/2017 12:00 am 8hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Dublin| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 27/02/2017 9:30 am - 12:45 pm 3hrs
  • Consultations and Client Communication

    Oncore Online | Online| £139

    Vet Nurses and Techs are becoming increasingly responsible for nurse-led clinics, and therefore in directly communicating with and advising clients. Reception staff have to utilise effective communication during most of their working day. But how confident are we in this face-to-face and unpredictable environment? Communication can also have an enormous impact on client compliance and [...]

    view details 13/03/2017 - 10/04/2017 12:00 am 8hrs
  • A 20/20 Vision of Customer Service Success

    MBL Seminars Ltd |Leeds| £240

    The venue of this course will be confirmed upon booking. Introduction Poor growth, negative word of mouth, unhappy clients, decreased revenue and an unhappy workforce are the result of poor customer service, can you afford to take that risk? Many industries are investing heavily in their customer experience and they see the benefits and importance [...]

    view details 16/03/2017 9:30 am - 5:15 pm 6hrs
  • Pet Sitting and Dog Walking - Two Day Course

    |Godmanchester| £200

    TWO DAY COURSE - SATURDAY 18TH & SUNDAY 19TH MARCH 2017 - 10.00 TO 16.00 EACH DAY Are you thinking of setting up your own pet sitting or dog walking business? Are you unsure about how to get started? Need some guidance with legal aspects, marketing, bookkeeping and general day-to-day running of your business? If [...]

    view details 18/03/2017 - 19/03/2017 10:00 am - 4:00 pm 12hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |London| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 21/03/2017 9:30 am - 12:45 pm 3hrs
  • How to Deal with Confrontation & Challenging Situations at Work - A Workshop

    MBL Seminars Ltd |Cambridge| £120

    The venue of this course will be confirmed upon booking. Introduction When a colleague (or client) behaves in a confrontational manner you may find it difficult to deal with and even perhaps feel threatened or angry yourself. The first step when facing challenging behaviour in others is being able to recognise and manage your own [...]

    view details 04/04/2017 9:30 am - 12:45 pm 3hrs
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