Found 88 Client Care CPD courses


  • Essentials of Emergency and Critical Care

    |Godmanchester| £99 (Early bird when booking up until 6 months in advance) - £185

    As emergency and critical care becomes more advanced, new techniques are being introduced into practice. The veterinary nurse is essential to the treatment of critically ill patients. The survival of such patients depends on the effective collaboration between veterinary surgeon & nurse. It is vital that Veterinary Nurses are familiar with the kit and nursing [...]

    view details 22/02/2017 9:30 am - 4:00 pm 6hrs
  • Client Service & Complaints Handling in Today’s Veterinary Practice

    MBL Seminars Ltd |Manchester| £240

    The venue of this course will be confirmed upon booking. Introduction This is not just another day course on client care for veterinary support staff, receptionists and veterinary practice managers. It is about making a real-world difference to the client experience where your staff achieve ownership of approaches that work back in the practice. The [...]

    view details 09/03/2017 9:30 am - 5:30 pm 6hrs
  • Essentials of Orthopaedic Nursing

    |Godmanchester| £99 (Early bird when booking up until 6 months in advance) - £185

    Orthopaedic techniques are becoming part of everyday modern veterinary practice and the nursing of these patients is a vital part of their recovery. This course is aimed at giving you, the veterinary nurse, a better understanding of orthopaedics by discussing the common orthopaedic conditions, what they are, how to treat them and how those treatments [...]

    view details 10/03/2017 9:30 am - 4:00 pm 6hrs
  • Nursing the Bird Patient

    | Potters Bar, | £99 (Early bird when booking up until 6 months in advance) - £185

    Birds can be challenging patients to nurses in the veterinary practice setting. By understanding the biology and behaviour of birds, and how they differ to our mammal patients, we can have far greater success in treating them. This one day course will build your knowledge and confidence in caring for birds and will cover: Anatomy [...]

    view details 10/03/2017 9:30 am - 4:00 pm 6hrs
  • BVNA Belfast CPD Event

    BVNA |Belfast| £99 - 190

    BVNA brings you a series of day events running from 9.00am - 2.15pm gaining a minimum of 4 hours CPD in one go.  Cost includes refreshments, lunch, course notes and CPD Certificate. For a synopsis of the lecture and speaker profile, please click title/speaker name below BOOK BEFORE 31 DECEMBER 2016 & SAVE Rabbit ECC [...]

    view details 11/03/2017 9:00 am - 2:15 pm 4hrs
  • Consultations and Client Communication

    Oncore Online | Online| £139

    Vet Nurses and Techs are becoming increasingly responsible for nurse-led clinics, and therefore in directly communicating with and advising clients. Reception staff have to utilise effective communication during most of their working day. But how confident are we in this face-to-face and unpredictable environment? Communication can also have an enormous impact on client compliance and [...]

    view details 13/03/2017 - 10/04/2017 12:00 am 8hrs
  • Client Service & Complaints Handling in Today’s Veterinary Practice

    MBL Seminars Ltd |Dublin| £240

    The venue of this course will be confirmed upon booking. Introduction This is not just another day course on client care for veterinary support staff, receptionists and veterinary practice managers. It is about making a real-world difference to the client experience where your staff achieve ownership of approaches that work back in the practice. The [...]

    view details 13/03/2017 9:30 am - 5:30 pm 6hrs
  • First and Last Impressions

    SPVS-VPMA Events |Newbury | £195.00 - 275.00

    ‘Superb course content and delivery…practical and interactive’ Do you ever consciously try to view your reception area through the eyes of a client? Are you making the most of your retail space? Are the marketing messages in your waiting room loud and clear? The reception area is the public face of your practice and it [...]

    view details 15/03/2017 10:00 am - 4:30 pm 6hrs
  • Tools For Supporting Bereaved Clients

    Blue Cross | Online| £25.00

    This 1 hour webinar is aimed at vet staff who regularly have direct contact with bereaved pet owners. The webinar will cover Explanation of the 5 stages of grief Pet loss case study Emotional overload signs Helpful things to say and do Unhelpful things not to say or do How to get it right and [...]

    view details 15/03/2017 6:30 pm - 7:30 pm 1hrs
  • Parasitic Zoonoses: Client Advice and Control Strategies

    Central CPD |London| £195.00 + VAT

      Pet owners may be potentially exposed to a variety of zoonotic parasites through contact with their pets and their shared environment. Some of these such as Toxoplasma gondii, Toxocara and Lyme disease carry a high public profile due to media attention and well recognised disease syndromes. Concerned owners often approach veterinary practices to discuss [...]

    view details 16/03/2017 10:00 am - 5:30 pm 7hrs
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