Nurse Clinics – “Seven Steps” to Cracking Consult Skills
150 Stamford Street
In association with:Onswitch
Nurse clinics are a fantastic way of improving client service, as well as being a proven way to generate significant income when ran properly. Unfortunately consult skills are generally overlooked during training in the veterinary profession and we know it may not always come easy. We’ve developed a practical day of training in the 7 key consult skills- paying attention to these 7 key steps during a client consultation is proven to improve both practice efficiency and client satisfaction. Sounds simple, doesn’t it?? And the theory certainly is, but delivering these steps in a way that engages your client, so that they’ll whole-heartedly recommend your practice to friends and family is a real skill. One you can learn. And we can show you how.
Topics to be covered include:
- Creating rapport and engaging your clients
- How to make recommendations that will be well received
- Practical sessions to consolidate theory